Kate
Never notified me when my results were available.
The box came pretty quickly which was nice. It's a good concept for those who are too afraid to leave their own home. Everything in the box comes as describe, follow the directions closely and you'll be fine. It takes a pretty long time to get results, and that's one of its biggest downfalls. Second, they didn't send me a notification when my results were read, which meant that I had to keep checking it manually everyday. Like I stated before, it's nice in the comfort of your own home, but I would suggest going to your primary care physician instead. The tests will be cheaper and more accurate.
Response from myLAB BoxDec 16, 2016
We appreciate you taking the time to provide us a detailed account of your whole experience. At myLAB Box, we strive to ensure total customer satisfaction. We apologize for any inconvenience you may have experienced and we would like to further investigate what could have possibly happened with your order. In addressing your delay, while turnaround time is not a guarantee as unfortunately we don't have control over our shipping carriers. We can accurately say that our typical turnaround from order to results is 3-8 days and we apologize that you have experienced the back end of this typical window. You should of received an email notification alerting you that your lab-certified results are available to view securely in your account. We are sorry if that was not the case, we have our technical support team looking into this. We would also like to address your concern regarding the accuracy of our kits, myLAB Box testing uses similar methodologies to what you would get in a lab and results are as accurate as done in a clinic. To further address what happened with your order please reach out to us directly via email [email protected], or call us on 213 290 4571 or alternately use our Live Chat service on our website so we can get this completely resolved for you. Thanks for using myLAB Box and I ensure you that we will make sure your next experience with myLAB Box is nothing less than excellent.