RCO
Incomplete and incorrect $399 Male Test Kit was sent.
Ordered $399 Male Test Kit, and received a test that was missing the oral swab and anal swab (unisex tests), yet included two (duplicate) female specific swab tests. Only urine and blood tests were included. Very poor quality control over shipping, I hope testing is not the same. No reply from customer service yet as to when I can expect the correct kit (already paid for btw). Also, the contents could barely fit in the box. Update: Company has contacted me and stated "The label on the swab is incorrect, but the swab is the standard swab used for these tests". Okay, but not sure if that means they sent me still the wrong kit but it will still work, or if they intended to send it marked this way and I'm just suppose to know it's okay. The swabs are marked "female" with pictures/instructions showing insertion into a vagina. Not something I would expect to receive in a "male" test kit.
Response from myLAB BoxMay 15, 2017
Thank you for taking the time to write us a review and bringing your concerns to our attention. We take our customers' satisfaction very seriously and we want to immediately investigate your order. Apologies, for any inconvenience you may have experienced. Thank you for bringing this to our attention and giving us an opportunity to improve! Please reach out to us directly via email [email protected] so we can get this completely resolved for you.


