myLAB BoxReviews of mylabbox.com

The box arrived super fast. The test itself was pretty easy except for filling the circle blood drop portion. After trial and error, I found that if you put the outside circle of the lancet on the highest part of your finger it gives you the most blood. Shipping the samples back to the lab took a little longer, but overall a great experience. I would definitely recommend it to other people and I’ll be using this product again!

I used mylabbox a few months back and now doing my routine check up , 6 months ago , services were flawless there was a chat bot to talk to anyone when I had a question along the way , now it seems that chat feature has been taking down and it's a waiting game to answer my questions through email. The chatbot was far more efficient coming from someone who is a software developer I dnt understand why this was taken away it made business a LOT easier I'm disappointed in that so now I'm stuck waiting and worried if I am taking my samples correctly.

Very responsive and resolved my issues quickly. I will do business with them again!

Upon receiving my kit, everything was very simple and easy to follow in collecting the sample. Instructions were very easy to read and understand. Unfortunately, there were issues with registering my box. (MLB number on box that you enter when registering the kit; this your kit to your information I believe). By the time I noticed there were issues, I had already mailed my kit to the lab. I emailed the given email for questions and issues regarding my problem. I was emailed back that same day in a short time. Zara(person who emailed from the company), was very helpful. We exchanged a number of emails back and forth trying to fix the issue. It was nice to be talking to the same person who you initially explained the problem to, rather than someone new each time. Zara was always reassuring And kept me in the loop of what they were doing or had done at that time to locate my kit registration. I never waited more than a few hours for a response via email, which was very nice. Eventually, Zara emailed me with the good news that my kit had been located and registered correctly. I highly recommend using this company for any kind of kit test you may need. I felt no embarrassment or judgement when discussing my kit with Zara, and they were easy to talk to during the process. Customer service here is through the roof. Not only is the kit upon receiving, easy to understand and follow, shipment back to the lab is simple as well. Customer service!!! Can’t stress it enough how great it was!! I will definitely recommend to friends and family.

I purchased a basic test and they sent me the wrong gender test. I emailed them and they said they would send a replacement yet never did. I have emailed them multiple times over the last few months and have received no help regarding the issue. I feel scammed and will never purchase from this company again.

My lab box never sent me my test results. They responded in their live chat that they received my heavy metals kit December 18th. Yet here it is January 10th and I gotten nothing back from them. I gave them my money and my blood, they gave given me zero. Their customer service email address does not work. And there is no way to leave a phone message. I was notified twice that they had given me “Ticket Numbers” but I suspect it’s gone by algorithm and an offshore bank account. UPDATE TO REVIEW After I posted this review here I was able to email Labbox with an updated address to which they responded. And I was able to access my lab results online. So the problem was resolved. But that was not until I posted the review here that I was heard from them. The online chat function on their web page was not useful. I did go ahead and have an in person lab test for the issue and labbox’ results were similar to the bricks and mortar lab. So an A minus on the lab work and a C minus on communication.

Was upset but issue is resolved they need to fix that groupon issues

I have PTSD thanks to sexual trauma, and have discovered that many doctors and gynecologists are not equipped to handle patients like me. This causes me to avoid going to medical professionals, and it only becomes an issue when I need to go see one. Having a new partner in my life meant that I needed to get tested for STDs/ STIs, and know my status. I realized that I had a unique problem: I needed to find a service that could allow me to test privately, and without judgement. I needed to be able to get tested safely, and not have to deal with an ignorant doctor getting angry at me for trembling on their table. Luckily, I stumbled across myLAB Box's website, and found that such a solution existed. Without any fear of judgement: I can order a box, follow the directions, test myself, and mail the normal-looking box back to the lab. It takes about a week to receive the results. If I have any questions, myLAB Box has one of the BEST Customer Service department that I've ever dealt with. They are very helpful, and make sure to find the answers that you need. I love how private and accessible receiving the results are. I can go online, sign in, and check my results. I don't have to wait around for a doctor to call me or play phone tag. I can download the results to a PDF, if needed, and send them to my partner. They also give you the option to speak with a professional after your test results. No, you don't need a positive result to speak to someone. If you are experiencing symptoms AND your results are Negative, you can still speak to someone. I find that very helpful. For those in similar shoes, you can bypass the doctors for simple tests like these. If you have something more serious, I do suggest seeing a real life doctor. But for STDs / STIs. this works great. Thank you, myLAB Box. Ps. Groupon does offer specials for different boxes. Go check them out. You can be smart about your sexual health AND save money.