myLAB BoxReviews of mylabbox.com

Website advertises free 2 day shipping. 4 days after I placed my order the tracking info stated that it was not due to arrive for another 2 days. When I emailed customer service, they said because my order was placed on Friday it actually takes 72 hours. I tried explaining that that was irrelevant because it was now 100 hours later and I still have to wait 2 more days for it to arrive and they did not seem to understand that I still had a problem. When I called the customer service hotline they offered no explanation and no resolution except that they could cancel the order and send a new one. Why would I want to do that when it’s already taking too long for the kit ordered days ago to arrive? I could have made an appointment and billed my insurance and it would have been handled by now. If time isn’t a concern or you’re uninsured then go ahead but if you want the test sooner rather than later you’re better off going to the doctor even if you have to wait a week for an appointment. I would also like to add that this is not a USPS error- according to the tracking information, they didn’t even receive the package to be shipped for over 72 hours after my order was placed. It seems like somebody dropped the ball and they’re not willing to admit it. I worked for a small online store and am totally understanding of shipping and/or human errors so a simple apology would have smoothed things over. However, I was also really disappointed when I reached out to the company about this (multiple times by email and once by phone). EDIT TO ADD the box arrived after a full week wait unusable because a part is missing. Will be calling them back on Monday for a full refund.

After requesting a refund for my invalid 1st test i was sent another complimentary test that came back positive, so i go to my PCP the same day as i got my results where she took 2 samples that both came back negative. Customer service never provided me with their accreditation numbers so i could look the company up in the FDA system so i believe it’s fraudulent. Also i can’t find any real information on the doctor listed, the FB page is fake .

I got my test done from home without much effort before my international travel but they can arrange for a pickup as we can't go out if people are sick. Also, I have to make at least 10 phone calls to get hold of the customer service before I was able to speak to someone. The call was getting dropped frequently and the other side was not able to hear me. they have to improve their phone service/customer service. They are saying 24 to 48 hours so you have to consider 48 hours as the timeline.

The COVID-19 At-Home Test Kit, Nasal Swab Sample, STANDARD Shipping, by myLAB Box is easy to do and the same nasal swab process as you would get at a Covid station. The swab goes up your nostrils just as far on both sides then you break it if at perforated point into specimen tube. Each test is numbered with your specific information. You go to their website to register your box, follow the instructions. Reseal back into box then into UPS envelope attaching the prepaid Label. Testing is supposed to take 1 to 5 days after they receive the specimen however it appears to be backed up and it may take 5 to 10 days excluding weekends to receive your results. In essence you may be either sicker or past your quarantine period by the time you get your results. It’s always good to know either way if you have some immunity if positive, but do not get the immunization for Covid until you know you are positive or negative.

This was a really easy kit to use. The instructions were concise and easy to understand. I read them through twice and then took my sample, packaged it up as instructed (all packing materials are included) and sent it off. Within a few days I had my results emailed to me. I recommend this Covid testing kit for peace of mind and ease of use.

I’ve ordered 3 tests from this service and have had no issues so far. However I have a lot of medical anxiety, especially surrounding sexual health. While this service is very helpful, a lot of the information provided about the test types when you order a combo STD test box is only available after you get your results and I would much prefer a full breakdown of the processes to ease my mind. Anything that would help soothe anxiety would be nice, especially since I have the UNFOUNDED fear that my kit was actually never tested and they just sent me good results.

This testing kit was very helpful! I ordered the one for diabetes and it came with very clear instructions for use. If you are weary of needles, I recommend asking someone in your household to help you poke your fingers to draw the blood. It doesn’t hurt at all! I also appreciated the tracking so I knew when my kit was received and when the results were on my account. Overall, if you are looking for an at home testing kit, I highly recommend this company. It’s so easy to use!

Very easy to use and quick results.