myLAB BoxReviews of mylabbox.com

I am very disappointed in my last purchase with MyLabBox. I used them once before and was very happy about the services, pricing, & speed of getting my results back. I decided to purchase a different box as my 2nd purchase on 1/14. I purchased this box because I really needed test results for 2 of the 6 items they test for. The box was very pricey but I was okay paying for it if I was able to get my results back on 2 of them. I tested for everything else previously & knew what my results would be. I never received an email or update that my box was delivered. Usually, I would see the status of my order change when they process & ship it to me. I would have missed this if I didn’t look at every name on the boxes delivered to my apartment building that day. When I got my box, I did not have any useful instructions. I was either sent too many tubes/cotton swabs and not enough plastic containers. My containers did not come with any liquid to preserve the test. One tube asked for a urine test but I had no instructions on how to do that. I didn’t have that issue with my first box and there were no instructions or videos I could reference like Everlywell does on their site. I shipped my box back and got my test results back on 1/18. When I did get my results, I had only a portion of my results back. The 2 items that I needed the results for and the reason I took the test was not on there. I emailed customer service and they told me that’s normal & to wait. Another 2 weeks go by and I email them again. That same day I contacted them, I got my final 2 results back and they were all inconclusive. This seemed very very shady and was extremely upsetting. The 2 results I needed so happened to be late and then when I contacted them about the missing results, my results suddenly popped up as inconclusive. After this interaction, I was out of the money used to purchase this box ($140) and I now have to go and pay for the tests again at my doctor. Although I had a good 1st interaction, my 2nd purchase was enough to no longer support this company or recommend them to anyone else. I feel ripped off and very upset about it.

I ordered 2 kits, one for myself and husband. While I received my results, he never did. There was an issue with registering the kit, but once resolved, I received notification that his results were ready only to find they were my results posted again. I have requested to speak to a live person instead of email because something is obviously getting translated incorrectly. I have also asked for a refund. I haven’t received a response yet. I do not recommend this company.

I sent in my specimen on November 23rd and have yet to hear back with my results. Communication is quick but all I have been told is that my sample is being processed. Ultimately it seems like nothing is being done. Very frustrated because the test was expensive and suggested I would have results between 5-10 days of my order— it has been far longer. As a concept its great especially given the current health crisis, in practice it was not money well spent and I am very disappointed.

Fast covid test! Needed before a work trip, so I was cleared to go. I'll be returning in a week and running the same process from mylabbox for sure. Would highly recommend

I had a very great experience with this company. I was very stressed about getting a covid test close to my travel date. I ordered the test and got it the very next day. It was simple to do and I returned it the same day. I had the results within 24 hours. Their communication is terrific and their rep was extremely helpful. I am now ready for my trip. I would definitely recommend this company.

I received the kit without the blood slip, so totally worthless. The specimen collection kit is a sealed, prepackaged box so clearly they have processing issues. Wouldn't trust them to process my sample at all.

Getting an STD is my biggest fear and I was stressed thinking about going to the doctors for a test. I read a lot of reviews about this product and was so happy I chose this! The box came super fast, the directions were easy and straight forward. Like a couple other reviews I read, I also had a hard time filling all the circles with blood. I had to run to the drug store to by more of the devices to draw blood. Other than that, it was super easy. From the day I collected my samples to the day I got the results, it was 9 days. What a relief! I also liked the idea that if you had a positive result, there were staff available to walk you through the next steps. This eased my worries and gave me the peace of mind I was hoping for. I will continue to use this product for testing in the future. Money well spent!

I just got my lab results in today. The whole process took from May 13th-June 3rd which is much longer then expected. However, it was longer than normal because they had to send me a new box. The shipping was super fast on both boxes, only two business days for me to receive each box. The instructions for testing were a little confusing, but it was very fast and it took about 5 minutes. The customer service representative Zara gets an A+! She was very fast, efficient, friendly, and seemed like she really cared about my questions and concerns. It also didn't take more than an hour for her to reply each time. Waiting for the test results was kind of annoying because it took longer than expected. They did alert me immediately via email when my tests results were in which was great. I would normally go to an urgent care or my doctor to get tested, but this is a great option for getting tested due to COVID-19. I would overall recommend this service even though it did take longer than expected.