deeblankenship
Where’s the test kit???
My granddaughter ordered this box for her fiancé almost a week ago and still hasn’t received the COVID test kit! Supposed to get in a couple days. ( they live with me). When she called WalMart (3 times) they said they don’t know anything about it. They wouldn’t give her the name of the lab but she finally found the info on the net. She sent them and email but they haven’t responded. Paid over $100 for this aggravation. He needs for work, has had the nose swab test over a month ago and said it was extremely painful and caused bleeding so wanted saliva test this time. If company can’t get the test or results out timely customers should be refunded!
Response from myLAB BoxAug 3, 2021
Hello, Thank you for taking the time to write us a review and bringing your concerns to our attention. We apologize for any inconvenience your granddaughter and her fiancé may have experienced as a result of this issue. We would like to further investigate what could have possibly happened with her order. Please be kind enough to have her reach out to me directly with her order information and contact details via email at [email protected] so that I can get this completely resolved for her. Thank you for your patience. Louzanne Customer Success Manager | myLAB Box


