myLAB BoxReviews of mylabbox.com

I mailed my samples back 17 days ago and still do not have results. I have queried the company and they indicate all the days they are closed which includes all weekends and holidays, and they are still counting this as their promised "3-5 business days". The mail back is by the slowest USPS shipping method further extending the time. At best I will have my results 3 weeks after mailing the sample. Unfortunately I bought 2 kits at the same time, and the return policy is useless - 24 hours within ordering, when you don't even have the kit or the experience with the company. As requested in your reply - here are the communications I have had with your company by email. I still do not have any results to the test. Me..... Hello Me……., I get why you are upset with the delays in posting your results due to circumstances we cannot control. However, we do appreciate your feedback regarding our business hours and will forward this to our team. I sincerely apologize for inconvenience that this has caused you. Sincerely, Ru….. Sat, 01/07/23 7:27 pm Certainly will write a review, the delay in getting results is really unacceptable. This sample was mailed back the day after I received it. I’ve had to make multiple adjustments to my xxxx dose without the help of results, making this a complete waste of money. You should make it clear that 3-5 day results are completely unrealistic as this doesn’t include shipping time with the slowest method possible, as well as a complete shutdown on weekends and holidays. Having all that info with your 3-5 day claim would be helpful. Me.... From: myLAB Customer Support Saturday, January 7, 2023 2:21 PM To: Me…… Subject: Re: Ticket #S9DDI: MLB# 2……. Sat, 01/07/23 7:20 pm Hello Me……., I am sorry to hear that you are cancelling your order with us since your kit has already been delivered. As per our cancellation policy, we can only refund orders within 24 hours of purchase as once a kit is assigned and delivered, we cannot accept returns for safety and regulatory reasons. However, you can use the kit anytime you'd like up to the expiration on the box (so you have plenty of time!). By keeping the kit, you can have yourself tested PRIVATELY after your treatment. Sincerely, Ru….. Sat, 01/07/23 9:41 am Thanks. How can I get a refund for a second kit that I purchased? This lag is far too long to be useful in my situation where I need to make treatment decisions. Me…… ________________________________ From: myLAB Customer Support Sent: Friday, January 6, 2023 7:50:23 PM To: Me…….. Subject: Re: Ticket #S…….. Sat, 01/07/23 12:50 am Hello Me…….., Thank you for reaching out to myLab Box Customer Support. I looked into your kit and I saw that you registered MLB# 2…… last December 21, 2022 @ 3:06 pm. Based on the tracking number from the return label of our kit, the package was shipped out on the 23rd of December and got delivered to the lab last December 30. Here is the tracking link for your package Since the lab received the samples last December 30, they already placed your samples in production. Due to the holiday on Jan 02, we promised results to be out in 3-5 business days therefore you should receive them anytime on Monday January 09. Please let us know if you need further assistance and we’d be happy to assist you. Regards, Ru…… Sat, 01/07/23 12:35 am Hello, can you please investigate why there are no results in a test you have had over 2 weeks? Thanks, Me……. December 21st 2022 Received By Lab

Everything was quick, easy, and discreet. I would highly recommend them to others and will likely use them again when I need to check again.

I recently ordered and completed the home test for weight loss. I was interested in hormone levels, along with other levels. Great experience! My kit came promptly, it was easy to complete and package up and I got the results in a couple of days. I was thrilled how easy it was to see and understand the results. Very thorough and convenient. Kudos to the great company who offers such home tests!

Complete scam. Their website promises 3 day shipping and 2 weeks later I still didn't receive it. Contacted support asking for a refund then 3 days later they shipped it and replied to me saying they've just shipped it and they can't issue a refund because it's been shipped. I've disputed the charge with my credit card company 4 times now and they keep siding with this scam of a company because the "product was received".

Absolutely loved this kit! Was able to confirm my suspicions of being gluten and lactose intolerant and some other interesting items! Kit shipped quick, came with detailed instructions, and was shipped out quick! 10/10 recommend

DO NOT DO IT- ACTUAL DOC VISIT COST LEST AND WAY FASTER 1. Paid 2 day shipping- got it 6 days later. Had to call on day 4 because I never got tracking, website did not show it as shipped 2. Mailed test back same day as received. It's now day 6, they still haven't got my test back. 3. It's estimated they will get my test on day 11 of this experience, and that I will then wait another 5 days for my results. 4. Waiting roughly 3 WEEKS for 1 test result? Not worth it for $100 5. Ended up going to the hospital, got tested and results 24 hours later for a 4th of the cost. 6. I've requested they cancel my lab test and give Mr a partial refund for lab testing I no longer need- they refuse. 7. The website still doesn't even show my order as being shipped. Doesn't show anything whatsoever. 8. Website is 100% a SCAM STAY AWAY STAY AWAY

Very quick results! Testing is easy to do! Would definitely recommend!

I had been suffering with gastrointestinal upset for years - I did not know if it was being caused by stress, food, medications or possibly IBSd. I spoke to my doctors about it, but they did nothing. I tried the low-FODMAP diet, but I was unable to identify just what foods were making me sick. Well, I went online to try and find a test that I could take. MyLAB Box was listed as having the No. 1 lab-certified at-home food sensitivity test for 2022 on healthline.com! So, I bought it. Within just a few days, I had my test in hand, completed it and sent it back. Very quickly, I had my results. Well, out of 96 different food types that they tested for, I am only allergic to four things: Almonds, bananas, baker's yeast and Candida albicans (yeast). Oddly enough, I had completely CUT dairy out of my diet because I was convinced that I was lactose-intolerant, and I drank almond milk exclusively. No wonder I was sick – I am allergic to almonds! My tip, don’t try to diagnose yourself; let myLAB Box do the diagnosing and give yourself that peace of mind.