nbttl
Absolutely terrible
Absolutely terrible. Before 2022 they were reliable. Now you order a box and it comes to you, from mylabbox, and it's already registered. That used to be how they worked. Now it's just all over the place Circa July 2022 they worked. Now, in 2023, they don't. Horrid experience. I sent in a kit and it's been over a month for results. It was lost, it was resulted to another user; they admitted this and said it was bought under x email, register under x email but I needed to login to Y email to get results. Used to be trustworthy and reliable. Y email wasn't even mine.
Response from myLAB BoxJun 29, 2023
Hello nbttl, We appreciate your feedback. We will privately address your concern. Kind regards, Hannah Customer Service Lead


