myLAB BoxReviews of mylabbox.com

Response from myLAB BoxSep 28, 2023

Your feedback, Jacobee, is greatly appreciated! We will harness it as our driving force to excel in our endeavors. Best, Hannah

Response from myLAB BoxSep 26, 2023

Hello Kari, I hope you are well. I'm genuinely saddened about the issues you've encountered with your fertility test. Your feedback is important to us, and I want to address your concerns. I've taken the initiative to email you, aiming to address the problems you've raised in your review. I would greatly appreciate your reply to my email to resolve your concern, and let me know if you have other questions. Kind regards, Hannah

Response from myLAB BoxSep 19, 2023

We're thrilled you've had a positive experience with our chat customer service team, Shannon. Providing quick, professional, and friendly support is our top priority, and your feedback serves as a great source of motivation for our team. If you ever have more questions or need assistance, please know that we're here to help. Your satisfaction is our utmost priority, and we genuinely appreciate your appreciation! Best regards, Hannah

Response from myLAB BoxSep 19, 2023

We truly appreciate your positive sentiment regarding our customer service, CK. Your support and understanding of the evolving landscape of medical services are greatly valued. If you have more questions or need assistance, please don't hesitate to reach out. We're here to ensure your continued satisfaction and convenience. Once again, thank you for your kind words and for choosing our services. Best regards, Hannah

Response from myLAB BoxSep 26, 2023

Dear M T, We appreciate your feedback. You've highlighted the need for more precise communication, and we are actively working on improving our website to specify "business days" in our delivery estimates. We understand your frustration and genuinely appreciate your input, as it helps us identify areas for improvement. We are committed to enhancing our services and providing more accurate timelines for our customers. If you have any specific issues you'd like us to address or if you'd like further assistance, please don't hesitate to reach out to our customer service team. Your satisfaction is important to us; we are here to assist you. Kind regards, Hannah

Response from myLAB BoxSep 14, 2023

Thank you so much for your kind words! We're delighted to hear that Errol was able to assist you in tracking down your test, and we truly appreciate your recognition of our team's efforts at myLAB Box. Providing excellent customer service is at the core of what we do, and it's always rewarding to hear when our team members have been able to help our valued customers like yourself. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to ensure your experience with us is as smooth as possible. Best regards, Hannah

Response from myLAB BoxSep 1, 2023

We're delighted to hear that you found our instructions to be perfect, Paul C! Providing clear and user-friendly instructions is a priority for us, and your feedback reassures us that we're on the right track. If you have any more questions or need further assistance, please don't hesitate to email [email protected] you for your positive feedback! Best regards, Hannah

Response from myLAB BoxAug 30, 2023

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our customer service excellent and our products great. Mel will be delighted to hear that you found her assistance helpful and courteous in answering your questions and guiding you through your order. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Once again, thank you for your kind words and for choosing our products and services. We are happy to be part of your health journey. Warm regards, Hannah