Consumer
ouch but fast
Definitely discrete so that is appreciated. I got my order a week after the order but more so I think it’s just the carrier otherwise technically the order would have arrived within about 5 days but was stuck in transit. I would have loved accutube qbc capillary tube to collect the finger blood would be a much cleaner and worry free dispensing of the blood. Otherwise woulda loved 1 extra lancet due to not being able to produce enough blood. Ended up being pretty rough to do will update once results received to see if my review goes up it’s been a week since I’ve shipped off (again delivery’s fault)
Response from myLAB BoxAug 30, 2023
Thank you for sharing your thoughts on your recent experience with our service. We appreciate your feedback, as it helps us understand areas where we can improve and enhance the overall customer experience. We're pleased to hear that our discretion in packaging was appreciated. We understand the importance of privacy when it comes to these matters. We apologize for the delay in delivery caused by the carrier. While we strive to ensure timely deliveries, external factors can sometimes cause unforeseen delays. Your understanding of this situation is greatly appreciated. Additionally, we understand that obtaining enough blood for testing can be challenging at times, and we apologize for any difficulties you experienced. We'll certainly consider your feedback about providing an extra lancet to make the process smoother. Your suggestion regarding the Accutube QBC capillary tube is noted. We're always looking for ways to improve our processes and offer better solutions for our customers. We hope that you receive your results soon and that they meet your expectations. Please don't hesitate to reach out to our customer support team if you have any further questions or concerns. Thank you for choosing our service, and we look forward to the opportunity to serve you better in the future. Warm Regards, Hannah