myLAB Box is the first and only nationwide at-home STD testing service in the U.S. It empowers users to take control of their health with easy, affordable and convenient testing solutions for prevalent infection risks. The myLAB Box test service is available in all 50 states and produces lab-certified results as accurate as testing in a clinic or a doctor's office in just a matter of days. Championing the motto "Safe is Sexy" we offer you a solution with unprecedented ease, convenience and price and links testing to treatment faster than any other conventional and alternative testing method. Suitable for men and women, our service empowers you to detect infections early in or out of relationships and take better care of your health.
myLAB Box (mylabbox.com) has 417 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Christie B.
I got an immediate resolution to the problem I was having registering. The agent was extremely nice and helpful!
Response from myLAB BoxNov 2, 2023
We're thrilled to hear that you received an immediate resolution and had a positive experience with our agent, Christie. If you have any questions or concerns, please feel free to reach out. We're here to help, and your satisfaction is important to us! Best, Hannah
Michael Smith R.
My representative Joann was very professional and polite, she answered all of my questions very efficiently. Thanks so much. The service was great!
Response from myLAB BoxNov 2, 2023
Thank you for your kind words, Michael! We're delighted that Joann provided you with professional and efficient assistance. If you have more questions or need further support, please don't hesitate to reach out. We're here to help, and your satisfaction is our priority! Best, Hannah
Bruce M.
I purchased the kit for weight loss in hopes of getting some insights related to well…. weight loss. The report I got back was completely generic and unhelpful. I think it could have been for any kit, No insights or anything that would indicate I bought anything related to weight loss. But in trying to draw my own conclusions I noticed the report noted my testosterone score was out of the normal range they identified. When I then spoke to my doctor about it he showed me that while the result was correct the range they identified was totally erroneous, as in WAY off. In fact my levels were perfectly in the normal range. When making these complaints to customer service, my first comment above was fully ignored and they suggested I speak to one of their doctors. They also pointed me to their refund policy which states basically “No refunds”. The whole experience was a waste of my time and money. An expensive lesson learned but hopefully this helps others not to make the same mistake.
Response from myLAB BoxOct 30, 2023
Dear Bruce, Thank you for taking the time to write us a review and bringing your concerns to our attention. We care about your experience. It's disheartening to hear that the report you received did not meet your expectations. We take your feedback seriously. We've sent you an email to investigate your experience further privately and ensure you are equipped with the most accurate information so you can make the best decisions for your health. We look forward to supporting you further. Best, Hannah
leigh A.
My representative was Ann. I thought I had everything ready for her, but I didn’t. She was incredibly patient with me and helped me trouble shoot each of my issues. She documented everything so when I call back in I won’t have to start all over. I only have one thing to resolve.
Response from myLAB BoxOct 26, 2023
It's wonderful to hear about your positive experience with Ann. We're glad she was patient and thorough in assisting you. We're here to help with that one remaining item whenever you're ready to resolve it, Leigh. Feel free to reach out when you're ready. Best, Hannah
Ale C.
I needed to track my order, and the service and assistance were quick and easy. Thank you so much for that.
Response from myLAB BoxOct 13, 2023
You're very welcome, Ale! We're pleased to hear that tracking your order was quick and easy. If you ever need assistance, please don't hesitate to reach out. We're here to help! Best, Hannah
CSV
Errol was quick and helpful.
Response from myLAB BoxOct 13, 2023
We're glad Errol provided you quick and helpful assistance, CSV 2. Feel free to reach out if you have more questions or need further support. We're here to assist you! Best, Hannah
ihatemylabbox
I decided to use MyLabBox to test for Genital Herpes. I had never had any symptoms but have always had some anxiety around STDs in general and get tested often, and I realized I had never been tested for HSV2. So I ordered the test and sent my sample in. I received a “positive” result with no index value or any information. I was told a doctor would reach out to me which also never happened and I was not given any information on how to contact a doctor. I reached out to MyLabBox and was given my index value over the phone (the lady told me they never give index values with results). I started to research about false positives with HSV2 and found out they’re extremely common and that several people have shared how they have gotten false positives through MyLabBox. I decided to go to my gynecologist for another HSV2 test. This is where I found out that I do not have HSV2 and I received a false positive from MyLabBox. My gyno informed me that the index value I received from MyLabBox was an extremely weak positive and should not have been resulted positive due to that. The two weeks where I thought I had herpes was extremely stressful and I wouldn’t wish it on anyone. Please take my advice and do not use MyLabBox for any STD testing!!
Response from myLAB BoxOct 10, 2023
Thank you for taking the time to write us a review and bringing your concerns to our attention. We care about your experience. A positive result can be distressing, and we understand the impact on you. There are a number of reasons why you may receive differing results, including the type of sample, the quality of the sample, the levels of detectable antibodies and more. We've sent you a request to investigate your experience further privately and ensure you are equipped with the most accurate information so you can make the best decisions for your health. We look forward to supporting you further. Best, Hannah
Randi C.
Mel made it easy to get my tracking information and explained the stability of my sample in transit so I didn’t need to worry. Now just waiting for my results!
Response from myLAB BoxOct 6, 2023
Dear Randi, Thank you for sharing your positive experience with Mel! We're glad she reassured you about the sample's stability in transit. We appreciate your trust in us and are here to assist you throughout your testing process. We are happy to be part of your health journey. Best, Hannah
