myLAB BoxReviews of mylabbox.com

If you want to receive results, use a different company. I sent my samples out in September. I used the provided tracking information to follow where my sample was, I thought this was a great feature as these tests ARE sensitive. It arrived to the location on the provided labeled and was to be forwarded. 2 weeks pass. No update on that forward. I reached out to confirm the package had been lost and wanted documentation so I could request a replacement for the location I originally purchased the test. Instead of providing that with me, I was told it would be handled and MyLab would help me out. I reached out a couple of times after receiving no updates despite being promised prompt updates. A month of this, and in the end I was told to reach out to the original merchant. It took a MONTH to get what I originally requested, what should have not took more than a couple of days at the most. They lied to me and prolonged my results. I was able to get a free replacement from my original merchant, no thanks to MyLab. I sent the samples for the SECOND test out 2 months later after confirming the shipping label I was provided had the correct address. What do you know, it's "being forwarded" again. At this point, I have 0 trust in the samples reaching their final destination. Who knows if they'll even be good to run any tests on when (or if) they reach the laboratory. MyLab boasts results in 5-11 days. That's hilarious. What a waste of time, energy, and money. TLDR: Samples sent out in September, still not received in December. Customer service will lie to you under a facade of trying to help you. If you want to waste time, energy and money use this company; use anything else if you'd like to be spared. I have never had such terrible service, and it is so disappointing considering this company deals with such sensitive information.

I bought my kit at a pharmacy and they didn’t activate it. I contacted customer service to resolve the issue and they have been more than helpful. The representative, Mel, assisted with all my issues and even completed the information that was required for my validation/test requested. I would highly recommend their services and the help they provide the whole process.

Viktoria the customer service rep was very very helpful taking care of my issue she fixed the problem and contacted me to let me know it was corrected with a follow up email and text. Thank you Viktoria for your help and great customer care I wish all reps were as helpful as Viktoria.

Mel was amazing and very helpful!

I brought these test from walgreens, and had problems registering it. Mel from my Lab box was very helpful getting set up.

Mel was quick to respond and very helpful! Have used myLAB Box in the past and was very pleased with the convenience and variety of their at-home testing. Placed a recent order and looking forward to using them again.

Mel was great to work with on the support side of things. Very quick to respond and answered all of my questions. Would definitely recommend.

Helped me narrow down foods I need to avoid. Results came in quickly and helped clarify why I am having responses to some foods I used to be able to tolerate. The customer service team is very accessible via chat and helps with registration (should you need additional support). I even was able to request a follow-up consultation to discern my next steps for adjusting my diet and seeing a specialist. Thank you, MyLab Box!