Connie B.
Help with a 2nd test
I gave the Lab 6 stars because Mel helped figure out why my registration would not go forward. I had a second test sent to me after the first one did not have enough blood to test-my fault!. I think your system didn't like that I had another test to register and would not let me use my email to register the 2nd test. Mel got it all worked out! Can't wait for the result. Mel was very kind and understanding.
Response from myLAB BoxFeb 29, 2024
Dear Connie, Thank you very much for sharing your positive experience with us! We're thrilled to hear that Mel was able to assist you efficiently and effectively with registering your second test kit. Customer satisfaction is our top priority, and we're delighted that Mel's assistance made a difference for you. We truly appreciate your kind words. All the best, Hannah