myLAB Box Reviews | Read Customer Reviews of mylabbox.com

myLAB Box Reviews | Read Customer Reviews of mylabbox.com

myLAB Box reviews

417 approved reviews, newest moderated first

Jake Q.
Mar 30, 2024
Great customer service
Great customer service
Response from myLAB BoxApr 1, 2024
Dear Jake, Thank you for sharing your experience with our customer service. Please don't hesitate to reach out if you need anything else. Best, Hannah
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Carrie S.
Mar 22, 2024
Seems to be a lot of people have…
Seems to be a lot of people have trouble registering their kits, and I did as well. I was assisted promptly by customer service, but if this is a common occurrence the company should look for a permanent resolution to keep these things from happening. Still waiting on my results and it’s been several days.
Response from myLAB BoxMar 25, 2024
Dear Carrie, We appreciate your feedback on myLAB Box and know that we take it seriously. We would be grateful for the chance to exceed your expectations and make sure you have a wonderful experience using our service. Since this is a private transaction, please contact [email protected]. We will work with you to address any issues you may have and ensure your satisfaction. Thank you, and take care! Best, Hannah
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Theatre Girl R.
Mar 13, 2024
Empowering way to self serve with your health
I’m so grateful companies like this exist to help self-serve. There can be such a stigma attached to testing for certain things (and the pain of insurance, scheduling, etc.), and MyLAB Box was so easy. I had to reach out with a clarification and a tracking issue, and it was easy to get help, too.
Response from myLAB BoxMar 13, 2024
Dear Theatre Girl Reviews, Thank you for sharing your experience with us! We're thrilled that our company provided you with a convenient and stigma-free testing experience. We understand the importance of easy access to testing and are glad we could assist you promptly with your clarification and tracking issue. Please don't hesitate to reach out if you need anything else. Best, Hannah
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Customer
Mar 11, 2024
Simple and convenient.
Simple and convenient.
Response from myLAB BoxMar 13, 2024
Dear Customer, Thank you for your feedback! We're delighted to hear that you found our service simple and convenient. If you have any further comments or suggestions, feel free to share them with us. We're here to help anytime you need assistance. Best, Hannah
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Becki
Mar 8, 2024
Great experience w this company in…
Great experience w this company in getting a registration issue resolved. While it shouldn’t have happened in the first place, these things do happen, so it’s great to know there’s such a great safety net in place.
Response from myLAB BoxMar 13, 2024
Dear Becki, Thank you for sharing your experience with us! We're pleased to hear that we were able to resolve your registration issue effectively. While we strive to minimize such occurrences, we're grateful for your understanding and appreciate your recognition. Please don't hesitate to reach out if you need further assistance. Best, Hannah
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Kenneth H.
Mar 5, 2024
The quickness by which my problem was…
The quickness by which my problem was solved
Response from myLAB BoxMar 7, 2024
Dear Kenneth, We're thrilled to hear that we could resolve your issue promptly. Thank you for sharing your experience with us. If you ever need assistance in the future, please don't hesitate to reach out. Best, Hannah
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David B.
Mar 5, 2024
Very organized
Everything seems to be organized. Mel was a big help in helping me resolve a registration issue.
Response from myLAB BoxMar 7, 2024
Dear David, Thank you for your feedback! We're glad to hear that everything seemed organized, and that Mel was able to assist you with resolving your registration issue. If you have any further questions or need assistance in the future, please don't hesitate to reach out. All the best, Hannah
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Louise W.
Mar 1, 2024
Mel was fantastic and helped with no…
Mel was fantastic and helped with no issues. Very quick and efficient.
Response from myLAB BoxMar 1, 2024
Dear Louise, Thank you for your kind words! We're thrilled to hear that Mel provided you with fantastic assistance, and we appreciate your acknowledgment of her quick and efficient service. We're here to help anytime you need assistance in the future. All the best, Hannah
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