myLAB BoxReviews of mylabbox.com

Response from myLAB BoxMay 7, 2024

Dear Tim, We're genuinely sorry to hear about your experience with our service. We understand the frustration of delays, especially when receiving your kit and getting your results promptly. This is certainly not the level of service we aim to provide. Your feedback is important to us. Don't hesitate to get in touch with us at [email protected]. Your health advocate, Hannah

Response from myLAB BoxApr 26, 2024

Dear John, I'm sorry you have not received your package, yet. In some situations, couriers may encounter delays in the delivery of orders. I believe one of our representatives has contacted you and provided the shipping details as well. Your feedback is important to us. Please contact us at [email protected]. Your health advocate, Hannah

Response from myLAB BoxApr 16, 2024

Dear Michael, At myLAB Box, we prioritize empowering our customers with the health data necessary for informed decisions. That's why we're committed to offering replacements, even in cases involving courier issues. Despite efforts our representative made to deliver your package, we hope you understand that courier problems are beyond our control. Your feedback is invaluable to us, and rest assured, we will future check with the courier what happened to the delivery of your package. Please contact us at [email protected]. Your health advocate, Hannah

Response from myLAB BoxApr 16, 2024

It's reassuring to hear the CS agent were swift in addressing the issue. Thanks for sharing your experience, VM! Please don't hesitate to reach out if you need anything else. Your health advocate, Hannah

Response from myLAB BoxApr 16, 2024

That's great to hear, Andy! I'm glad our customer service is not only efficient but also kind and understanding. Thanks for sharing your positive experience; it's great to know it was sorted out. We appreciate your recommendation. Your health advocate, Hannah

Response from myLAB BoxApr 13, 2024

Dear Valued Customer, At myLAB Box we believe in empowering our customers with the health data they need to make the best decisions for themselves and their loved ones. This is why we proudly offer complimentary telehealth consultations - to explain individual results and what could be the optimal next steps or treatment options. We understand that getting a positive result can be very distressing and disruptive. However, A low index rating is not necessarily indicative of a false diagnosis, so confirmatory testing is recommended. For privacy reasons we cannot further address your test results on TrustPilot, however, we are here to answer any questions and support you in this process. We have shared your feedback with our Medical Directors and are available to discuss your concerns at [email protected]. We value your feedback and trust and assure you we will take it to heart as we consider further improvements to our platform and service. Sincerely, Shaine | Operations Manager | myLAB Box

Response from myLAB BoxApr 11, 2024

Glad to hear that, Dave! It's frustrating when things don't go as planned, but it sounds like you found a solution with Mel's help. It's great that she was able to assist you and get your test kit activated. Here's to smoother processes moving forward! Please don't hesitate to reach out if you need anything else. Your health advocate, Hannah

Response from myLAB BoxApr 11, 2024

Dear Leonard, Thank you for sharing your feedback regarding your experience with our A1C kit. We understand your frustration about the finger prick blood draw. We aim to provide a user-friendly experience, and we regret that this aspect fell short of your expectations. myLAB Box has a 10+ year track record of excellence in at-home health. Our kits are manufactured in an FDA-registered facility. We only work with the best US CAP and CLIA-certified laboratories so rest assured our tests are among the best on the market. The 5-spot blood card is the industry standard and is recommended by doctors and experts for its reliability and accuracy. The contents of our kits were designed through rigorous scientific research to ensure reliable results. Please note, we are only able to offer refunds for customers who have purchased from myLAB Box directly. However, we would be more than happy to supply you with additional lancets or a replacement kit and supplemental instructions to help you extract the blood drops necessary. Please contact us at [email protected] with your shipping details so we may further assist you. Your health advocate, Hannah