myLAB BoxReviews of mylabbox.com

Response from myLAB BoxAug 2, 2024

Dear JD, Thank you for sending us your feedback. We sincerely apologize for the delayed response due to the volume of inquiries we receive. To guarantee a better experience for each client, we're constantly striving to improve our communication channels and streamline our internal procedures. We want to connect with you privately to resolve this concern; please email our [email protected]. We appreciate your patience and understanding. All the best, Hannah

Response from myLAB BoxAug 2, 2024

Dear Jay, Thank you for sharing your feedback with us. I understand how frustrating this must be, especially after paying for expedited shipping and not receiving them as expected. We are happy to resolve this concern for you; please email our [email protected]. We appreciate your patience and understanding. All the best, Hannah

Response from myLAB BoxAug 2, 2024

Dear Leo, Thank you for sharing your feedback with us. I'm sorry to hear about the issues you experienced with the men's 14-panel test. It must have been frustrating to go through the process of collecting and mailing your samples only to find out that some tests could not be completed. For the integrity of the tests, the lab determines the sample's viability. We are happy to resolve this concern for you; please email our [email protected]. We appreciate your patience and understanding. All the best, Hannah

Response from myLAB BoxMay 15, 2024

Dear Bri, We appreciate your kind words. We are glad Victoria was able to help out and especially considerate regarding the shipment of your order. Feel free to let us know if you have other concerns. All the best, Hannah

Response from myLAB BoxMay 10, 2024

Dear Heather, We appreciate you sharing the experience you've encountered. Your feedback is invaluable as we strive to improve our services. We understand your concerns regarding the process and the inconvenience caused by the delays and contradictory information given. We are actively investigating the technical issues that affected the processing of your results and are working diligently to ensure such issues are promptly addressed. We completely understand your desire for a refund, and since these concerns are personal, we'll reach out to you regarding your concern. Your satisfaction is paramount to us, and we appreciate your patience and understanding. Your health advocate, Hannah

Response from myLAB BoxMay 10, 2024

Dear David, Thank you for sharing your experience with us. Your feedback is incredibly valuable as we continuously strive to improve our services. We understand the importance of clear communication regarding shipping times and the registration process, and we apologize for any trouble this may have caused. We're actively working to streamline our processes and enhance our communication channels to ensure a smoother experience for all our customers. Your experience does not reflect our standards, and we're committed to quickly addressing these issues. If you have any more concerns or if there's anything we can do to help you, please don't hesitate to contact [email protected]. We appreciate your patience and understanding. Your health advocate, Hannah

Response from myLAB BoxMay 7, 2024

Dear Tracy, Thank you for your kind words and understanding during the recent processing issues. We're thrilled to hear that Viktoria provided you with excellent customer service and was able to address all your questions promptly. Your feedback is important to us. Don't hesitate to get in touch with us at [email protected]. Your health advocate, Hannah

Response from myLAB BoxMay 7, 2024

Dear Tee Dada, We sincerely apologize for the delay in receiving your test results and for any inconvenience this has caused you. It's disheartening to hear about your experience, and we understand the frustration of waiting for significant results. Your feedback is important to us. Don't hesitate to get in touch with us at [email protected]. Your health advocate, Hannah