Marianne S.
Help Provided!!
UPDATE: I contacted Innovo regarding the problems I was having. The representative immediately ordered me a new pair of shorts in a smaller size. They arrived within 4 days and are working quite well. Terrific Customer Service!! Received Innovo on Friday. I read the quick start and the instruction manual. I attempted to start my program today but was unable to complete due to repeated error messages. Indicating poor contact on pads #6 & #8. Resprayed and tried again...this time I got 20 minutes thru and again received the same error message. To be honest, the shorts seem too large. They do not fit snugly. I measured as was instructed and purchased to recommended size.
Response from INNOVOJan 25, 2022
Hi Marianne I am sorry to hear you are having some issues with your Innovo. Our customer care team is on hand to help, they will ensure we get the product working for you or provide you a replacement free of charge. I will request someone to reach out to you today or alternatively you can email [email protected]. Kind regards Christina



