INNOVOReviews of myinnovo.com

Service client déplorable. Suite à l’achat du dernier short de la marque à 400€ Défectueux après un achat d’une semaine, le service client me propose un échange contre un modèle bien ancien que je possède déjà. 3 eme achat chez eux et je le regrette sincèrement car leur intérêt est uniquement de pas perdre de l’argent et non le bien être de leur client. La seule et unique réponse qu’il me renvoie en boucle à mes messages qu’il ne prenne même pas la peine de lire est que le produit ne me convient pas alors on ne me le remplacera pas mais uniquement un échange avec un short bas de gamme ! Une honte !!!!! Je me sens totalement arnaquée alors que le site propose une garantie de 6 mois.

Customer service was great but my issue with the unit was not resolved. I have received two replacement shorts and still I get very sharp shocks on my side. So severe that I stopped using it and gave up. I just saw your commercial and it reminded me that this was a complete waste of money. I really had high hopes but I am not one of the lucky ones that was helped.

I tried two different sizes of the shorts. Neither one worked after the first week. Innovo was kind enough to send their leg wraps to me. The leg wraps are much better than the shorts. I rated a three only because the shorts didn’t work for me, however, the leg wraps I would give five stars!

I am having the exact same issues that everyone else seems to have. It works great in the beginning and then you have to go crazy to get it to work. I keep getting the same error messages. Take the shorts off respray and sometimes it works for a second or two and then back to error messages. I am planning on reaching out tomorrow(it is Sunday) to see about exchanging the shorts. I would hope that they would repace them free of charge since I see that this is a pretty consistent problem. I feel that it is helping but since I have only had them since then end of January. That being said problems and it has only been 3 weeks.

They replaced the first pair of shorts for a smaller pair and again, just after a few weeks they are not working AGAIN!! So frustrating!!

I have seen a definite improvement. I have been using for about 2-3 months regularly (when the shorts are working). There is an initial mild shocking sensation but subsides after a few minutes. I just make sure to spray an ample amount of the contact spray on the short contact pads. Once the shorts are activated, it feels like contractions but not too bad (I use level 57 which is a little higher than the recommended setting for size 6 shorts). The shorts do not work more than 3-4 weeks, which is extremely disappointing. Innovo replaced my first pair without charging me and now 3 weeks later those shorts do not work and it’s the same exact error (error code is 3!). I will contact Innovo today regarding the 2nd pair of shorts.

This is an amazing product! It helped me up until the time I lost weight. The shorts got to be too big. Life hit so wasn't able to repurchase a new pair until now. I can't wait to begin my sessions again!

The company provides guidance to measure and select the size of the short but it's completely inaccurate. The shorts are huge on me even though I measured very carefully according to their website instructions. I contacted customer service and they said I probably lost or gained weight!!!! That they see that happen all the time like it was my fault that the shorts didn't fit. Horrifying customer service that will tell you about "policies" and not help you at all. This was definitely a waste of money and a waste of time.