INNOVOINNOVO is the truly non-invasive pelvic floor exerciser that does all the hard work for you. No more leaks, pads or worries. Start your journey to bladder control with INNOVO. Using a hand-held controller that is attached to a wearable pair of shorts, INNOVO delivers 180 targeted impulses in every 30-minute session to strengthen the muscles of the entire pelvic floor and re-educate the muscles that control bladder function – safely and effortlessly while you relax. Results in as little as 4 weeks. If you suffer from bladder weakness, you have a choice. Choose the pelvic floor restoring pants. Choose INNOVO.
INNOVO (myinnovo.com) has 1,726 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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customer
Great product. Customer service excellent. Recommend. Thankful to the inventors!
Response from INNOVOJul 15, 2019
Dear Customer, Thank you so much for your kind words and your recommendation. INNOVO really is changing lives and we are really pleased that you are enjoying your INNOVO experience! Please let us know if we can help with anything else. Kind regards, Therese
Rakshaben P.
To send the item back,I had to send to Germany with my cost. No proper base to send in U.K. No communication from Germany when they received the item.I had to communicate in U.K. to get my money back. Very bad communication.
Response from INNOVOJul 15, 2019
Hi Rakshaben Patel, Thank you for taking the time to leave a review. We are sorry that you decided to return your INNOVO. I can see from our records that your refund was processed on the 11th July, it usually takes 3-5 working days for a refund to reach your account, so it should be with you shortly. Please do not hesitate to give us a call if we can help with anything else. You can contact us by calling 0800 028 5687 or alternatively you can email us at [email protected]. Kind regards, Therese
Eileen
Hi there, bought a pair of innovo shorts from restorethefloor.com back in Feb19 and used them for about 7 weeks on prog 2 and then I discovered I had a mixed incontinence, then went on to the full prog and used for another 2 weeks and they went faulty.Then contacted innovo and they replaced them with the wrap around garment,on their advice due to my shape.received them after about 2 weeks and they were much better for me,felt more comfortable and safer to wear and had not a bit of bother with them,but the down side was with the return shorts,I contacted them about 4 times to get them returned and no one ever got back and the carrier returned them twice so I still have them which I am not happy about,I would rather they got them back. However!!I am very happy with the results so far,a lot of changes to my bladder habits,the urgency well under control,not quite dry completely but almost with just the occasional leak and I have still about 5 weeks yet to the end of my 3 months,hope this is helpful Eileen.for now only 4 stars
Response from INNOVOJul 15, 2019
Hi Eileen, Thank you so much for your review. We are absolutely delighted that you are achieving such positive results, keep up the great work because INNOVO really can help to change lives! I am sorry that your return product had not been collected, we use a third party courier service for our customer deliveries and collections, so unfortunately we do not have full control over collections. However if you would like to send me an email with your details to [email protected] I can personally arrange the collection of your product for you. Kind regards, Therese
Linda S.
I have only been using them for just over a week so unable to give an honest review for now. What I will say is the shorts are much easier to use than the sticky pads which were difficult to use.
Response from INNOVOJul 9, 2019
Hi Linda, Thank you for leaving a review. We are delighted that you are enjoying your experience with the INNOVO® so far. We are looking forward to hearing how you get on in the next few weeks. Please do not hesitate to get in touch if we can help with anything else. Kind regards, Therese
customer
I’m excited to try this fully. It’s very early days but so far I do not feel full pelvic contractions I have heard and read about so I’m worried about shorts size being correct. I suggest calling for clarification ‘before’ you purchase.
Response from INNOVOJul 9, 2019
Dear customer, Thank you for your review, we are delighted that you decided to purchase INNOVO®, it really is helping to change lives! If you are having any queries about the sizing of your shorts please do not hesitate to give our Customer Care team a call on 0800 028 5687 or alternatively you can email us at [email protected], and we will be more than happy to discuss any concerns you have. Kind regards, Therese
Diane E.
I've just finished my second week of using the inovo shorts and have already noticed a difference , it dosn't seem much but i sneezed and didn't leake x
Response from INNOVOJul 8, 2019
Dear Diane Elliott, Thank you so much for your review, we love receiving feedback like this from our customers. We are delighted that you are seeing improvements already! Let us know if we can help with anything else. Kind regards, Therese
Peekaboo
I contacted customer services 3 times on seperate occasions regarding the sensations I should be getting from the innovo shorts. I am only getting sensations in the lower buttock region on programs 1&2 the other 6 pads are doing absolutely nothing. All customer service keep on saying to me is ‘this is normal madame’ and it will increase with my usage but it hasn’t. it is so very frustrating as if this is normal why are there 6 other pads on the shorts surely they should be giving me some form of sensation especially as I put the intensity up to 70 which killed my buttocks but did nothing else where. They offered to replace the shorts but first I had to return the first pair of shorts to Germany via the tracking service before they would send another pair out to me. This would cost me an awful lot of money as the packing would be large and weighty. To me this is outrageous. They are penalising me for their faulty product. Not good customer services that’s for sure.
Response from INNOVOJul 4, 2019
Dear Customer, Thank you for taking the time to leave a review, I am sorry that you are not completely satisfied with your INNOVO® experience so far. From reading the information you have provided above, it sounds like your INNOVO® is working correctly. For Programme 1 you should feel the sensation in the lower buttocks and as you increase to the therapeutic level the sensation should move forward. You will not feel stimulation / a contraction from the other 6 electrodes, more of a slight tingling on the skin, which varies from person to person. For Programme 2 the stimulation is only coming from the two electrodes on the buttocks, so you should only feel the stimulation in the lower buttocks region. If you have any further queries on this and would like to provide your contact details, we can organize a call for you with our head office so that we can go through your questions. As for returning your product for a replacement, our standard practice is to provide free shipping for product replacements. We do however charge for postage for a return for refund if the customer decides that they no longer want the product. Please get in touch if you would like to organize a call with our head office, you can call us at 0800 028 5687 or alternatively you can email [email protected], we would be more than happy to help. Kind regards, Therese
Jeanette
I’m having problems as the shorts have not been working. I contacted the customer service line and was taken through the troubleshooting process which identified a fault with the controller. I have been promised a complete replacement and was to be contacted today about the delivery and pick up arrangements but have not been contacted yet.
Response from INNOVOJul 4, 2019
Hi Jeanette, Thank you for leaving a review, I am sorry that you were having problems with your INNOVO®. I can see from our system that our Customer Care team have been in touch and your pick up has been arranged for early next week. We are looking forward to hearing how you get on with your new INNOVO®. Please let us know if we can help with anything else. Kind regards, Therese
