INNOVO is the truly non-invasive pelvic floor exerciser that does all the hard work for you. No more leaks, pads or worries. Start your journey to bladder control with INNOVO. Using a hand-held controller that is attached to a wearable pair of shorts, INNOVO delivers 180 targeted impulses in every 30-minute session to strengthen the muscles of the entire pelvic floor and re-educate the muscles that control bladder function – safely and effortlessly while you relax. Results in as little as 4 weeks. If you suffer from bladder weakness, you have a choice. Choose the pelvic floor restoring pants. Choose INNOVO.
INNOVO (myinnovo.com) has 1,726 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
myinnovo.com
Website
myinnovo.com
Category
Health Equipment
Listed on Five Star Index
2026
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The company replied to 57% of reviews.
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Most recent review: August 2026.
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Difficulty finding how to get in touch to return as they were the wrong size. Once in touch Was left with no help regarding what to do.
Response from INNOVOApr 6, 2021
Hi Hilary
I am sorry to hear you had some issues finding our telephone number. We do try to make it as easy as possible to contact us, our number is printed on the manual, box & in the contact us now section on our website.
I can see you have been in contact with our customer care in the meantime.
If there is anything else we can help with, please feel free to reach out to us on freephone 0800 028 5687 or email [email protected].
Kind regards
Christina
PP
Peter P.
Brilliant customer service
I've been using this for a while now and it's certainly helped matters. I had reservations, it isn't cheap, but am very happy I went ahead. I've had to contact customer service after the shorts kept sending error codes and was sent a new pair within days, no questions asked. It turned out I had originally ordered shorts one size too big so my fault but customer service was brilliant.
ML
Mrs Louise W.
Great product
Great product, it really does work. I was skeptical but it does if you follow the programme. Also excellent customer service, cannot fault.
DA
David
So far so good
So far so good. Very prompt delivery, and helpful staff on the telephone.
JL
Jennifer L.
Correct size
The shorts were to big for me and it was no problem getting right size sent to me. I had put the wrong measurement in when I ordered so it was my fault. They were great correcting what was my fault!
BE
Becca
I've been using my Innovo shorts for about 18 weeks
I've been using my Innovo shorts for about 18 weeks now. As instructed, I wear them 5x a week, for 30 minutes a day, while standing up. I've worked my way up to an intensity level of 110 so far. It's difficult to say whether these shorts have really had a big impact on my stress-induced incontinence. Maybe 25% better? I definitely still cannot run, jump, cough hard, or sneeze with confidence. But, I do feel a slight improvement when walking and sometimes when coughing/sneezing.
In terms of the quality of the shorts, I'd have to say I'm pretty disappointed. After using them for a few weeks, I started having problems with uneven treatment (stronger on one side than other), sudden "shock" feeling on one leg, constant interruptions (exclamation sign on unit), and finally total failure. Customer service was wonderful, and sent me a new pair when mine failed completely around 10 weeks. However, after using my new ones for about 6 weeks, I started having the exact same issues which continue to get worse. I'm sure these will fail on me completely in another 2 weeks or so. How are we expected to continue with the maintenance treatment if our shorts stop working all the time? After reading the rest of the reviews on this website, I found out that I am not the only one with this problem. Perhaps if this issue is fixed, I could be a little more enthusiastic about this product.
Response from INNOVOApr 6, 2021
Hi Becca,
I am pleased to see that you are making some progress with the treatment of your SUI but not without problems. I would love to have you speak again to our customer service team to see if we can resolve your issues so that you can receive the maximum benefits of the treatment. I've asked the customer service team to reach out to you or feel free to call them directly at 833-891-6369 at your convenience.
Kind Regards,
Erika
KR
Kathryn R.
I would highly recommend Innovo
I would highly recommend Innovo. The customer service & delivery are excellent. The product is excellent quality & easy to use.
MV
Mr. v B.
Excellent customer service when I…
Excellent customer service when I phoned with a question. Very helpful
