SHAWN W.
Had a disease issue with cucumber
Had a disease issue with cucumber, this absolutely HAD to come from the seed as there is no soil involved, nor is my unit outside, near other soil bound plants, or near a window/door. The first acknowledgement I received was that my diagnosis was incorrect, (I'm a master gardener), eventually the diagnosis was confirmed, the plant had to be destroyed, but no replacement was even offered! I will say that all responses were rapid, which I appreciated, just surprised that a replacement wasn't immediately sent. Love my Gardyn, we eat from it daily. I'd love more support, but the price for that support is beyond ridiculous considering we have internet access to anything needed.
Response from GardynMay 3, 2022
Hi Shawn, we are deeply apologetic that your cucumber plant had a disease issue. We are more than happy to replace this plant and are sorry this wasn't offered in the first place. Support will reach out and send you a new cucumber plant asap. We appreciate you and hope to get you back on track as quickly as possible!




