GardynReviews of mygardyn.com

I have had my Gardyn studio 2 for about 2 months. Despite following maintenance recommendations, the Gardyn has had lots of issues with mold. The AI/“smart” features of the Gardyn are not helpful or smart and didn’t alert me to these root/mold issues. The Gardyn cannot even determine which plants you are growing and share recommendations, which I felt was one of the main benefits to the “smart” system. I have had at least 1/3 of the seeds/pods fail to sprout. I left a 2- star review after being requested by Gardyn to leave a review, and I noticed they never posted it on their website even though it was fair and accurate. After reaching out to customer service to inquire about a return, I am ineligible because I didn’t check that I completed one of the tasks one time. I am now debating whether to try to sell or give away. Although some plants have grown well, the lack of smart features and high maintenance are hard to upkeep. The light is also so bright for an actual studio apartment.

We bought a Gardyn 2.0 used, and were able to get it up and running without much issue. Over the last 18 months it's worked ok. There were a couple times where I needed to unplug and reset it. A couple months into owning it, the power supply died. Gardyn wanted $100 for a replacement. Thankfully you can easily find compatible replacements (with better specs) for about $20-30, so I went with that. After replacing the power supply it ran for about a year until this last weekend when the gardyn died. After running through all the troubleshooting steps it was obviously dead. I contacted support and their fix was to replace the entire lid. Normally that would cost $350, but they were willing to give me one at a discount for $190. That seemed ridiculously expensive for what it was, so I decided I'd take a look at things myself. I was warned that opening the lid would permanently void my warranty (though it was dead anyway). It was only a couple of small screws to open it up and I could see that they were using a regular Raspberry Pi Zero. After a little troubleshooting, it became obvious that the only problem was that the SD card in the Raspberry Pi was dead. So I contacted support again asking for the software so I could put it on a new SD card and get everything back up and running. They refused claiming it was full of copyrighted software, and that the only fix available was to pay for the whole new lid. Now that I had a look at what I was dealing with, I realized how insanely overpriced this replacement part is. The Raspberry Pi is only $15, and none of the other sensors or bits would be much more than that, and that's at single item prices. I'm sure they're purchasing these parts at bulk and getting them significantly cheaper. I doubt one of those lids costs them more than $60, and they wanted me to buy one at a "discounted" price of 3x that, rather than just providing me with what I actually needed: a cheap $5 SD card (that again I'm sure they're getting in bulk). I think they're banking on people getting desperate as they watch their beloved plants die.

I recently deep-cleaned my Gardyn 2.0, a process that routinely takes around six hours. Upon reassembling the device, I discovered the water pump no longer functioned. After contacting Gardyn's live chat support and following their guidance—which included sending photos of the lid's underside—I was informed that the entire lid needed replacement at a cost of $190, plus tax, shipping, and handling. Considering the high initial price of this product, the extensive ongoing maintenance it requires, and the fact that such a critical component failed just two years after purchase, this is extremely frustrating. Additionally, the tubing provided by Gardyn is of very poor quality, consistently breaking down. Shortly after my initial purchase, the original tubes had to be replaced. Even the replacement tubing required me to patch several holes to maintain functionality. Furthermore, Gardyn decided—without my consent—to activate features from their Kelby service, despite my never signing up for it. This included altering my lighting schedule to their default preference, requiring me to manually reset it to my desired settings. It's puzzling why Gardyn would make changes to my personal settings without providing an opt-out option. Their customer support is also lacking. The only phone number I could find directs callers back to online resources before abruptly ending the call, making direct phone support effectively nonexistent. Moreover, the live chat representative refused to share their support number or even acknowledge my request. I've been promised a call back within 24 hours, but meanwhile, my plants continue to suffer due to the non-functional unit. When functioning correctly, the Gardyn system is great; however, given the premium price point, the poor quality components, inadequate customer support, and frequent maintenance issues, the overall experience has become deeply frustrating.

Just connected. Everything is good. Realized Kirby runs it all with a fee, membership. I will not pay membership to grow food. Disappointed why Gardyn choose to charge for us too buy and grow for an additional cost. Why Gardyn has not given nonmembers the resources to grow. The informational needs to grow without membership.

Most items seem to be back ordered have been waiting weeks for my order. The support is pretty terrible. The chat function doesn’t work if you have a question about a current purchase or tracking but if you have questions about buying a new Gardyn the chat function works. Have been emailing customer support for the last week and they don’t know their own product as the response the give a day later for a current purchase contradicts their own website help pages. Be careful purchasing if you aren’t prepared to wait several weeks for shipping and very poor slow support that seems set up to sell and not help existing customers.

I purchased this almost 2 months ago. I listened to all the hype and thought it to be a great idea. Reality, however, is much different. Some of the items never germinated and others are not bigger than a pencil eraser. I looked through the plant directory and projected times for harvest times. At this point, if I took everything off the unit I might have enough for 2 salads for one meal. Makes for a very, very expensive sald.

The subscription model is just crazy.

Purchased my gardyn in December 2022 and it is the beginning of August 2023 and my gardyn system is not working. First off, the pump was previously giving me issues not long after I got it and making loud noises at times. Now, the darn thing will not turn on. I tried pressing the button and nothing. I tried the switch in the back. I tried unplugging and plugging back in and nothing. The power cord is green and still on, but the device is not. The water level system is a complete joke alongside the app. Many plants I will never re-order because they're way too small and a waste of time to grow, especially the mini strawberries. They aren't mini, they're just plain tiny and not very sweet. I did enjoy growing the purple kohlrabi. However, the time, electricity, water, effort, and cost doesn't add up for something I can only grow once.