GardynReviews of mygardyn.com

Just received my gardyn, I paid for several items that they did not deliver to include the trellis, the hydroboost and the plant belts, I also paid for the year subscription but the app won't connect. Tried to call someone but they do not allow you to contact customer support by phone, this is telling me that they do not support their customers. I am really disappointed and I am really thinking about returning this item to get my money back.

Zero customer support if you want to get immediate help. After you pay them $1,000+, there is no one manning the phone lines. Oddly enough, they do have phone support if you’d like to give them money and purchase something. This company seems extraordinarily shady. My unit arrived missing a part and instead of being able to speak with someone about my assembly difficulties I instead get directed to a chat bot that doesn’t really even let you explore Solutions. Further, they sell you this plastic monstrosity I do not send the entire order at the same time. I purchased the rolling cart to go with it now I have a fully assembled garden in my kitchen that goes in the sunroom, but I don’t know how to move it without the dolly that I paid for, but didn’t receive. Stay away from this company! There are definitely more cost-effective better products out there. Gardyn is trash. I’m still in shock that they have the audacity to charge $1000 and not man the Customer Service line.

My husband bought this for me a few years back and at first, it was great. I got the membership and would follow its directions if it said that it was low on water or tank refresh. However, I did not pay attention to the Kelsey tips and notifications because I did not think it mattered since I was getting notifications on the Home Screen. I noticed for the past YEAR, that nothing was growing. My husband reached out and spent almost a year trying to reach someone for me. I finally try and lo and behold, their customer service number does not even go to a person. It hangs up on you telling you to go through the app. I write a very disappointing and irritating email and get a phone call while I had a family emergency going on. The guy kept saying over and over, you didn’t pay attention to your Kelsey notifications. I hung up in more frustration than when I started trying to get this situated. Then I get an email saying the same. We canceled your membership, sucks you lost out on over a years worth of membership, make sure to order your remaining credits before you lose those too. Did not even try to refund the year that I have had nothing, no extra credits, just…. We canceled, use or lose. I do not recommend this or having to deal with their customer service.

The y-cubes come with larvae/ bug eggs. I’ve restarted my garden several times by throwing away all plants, cleaning the entire unit per their instructions and discovered that the ycubes upon purchase contain large/ bug eggs despited there truly dishonest claim that they are pest free.

What is not disclosed clearly is that once you purchase, you are compelled to purchase a membership that cost as much as the entire device. It will auto renew and your credit card info will be saved in their database immediately after an in-app pop-up message gently gaslights you that it won't be saved. But that's ok. You'll need it to be saved because you'll immediately realize that the required hydroponic caps that are required for the safe and efficient operation of the system are not included with your purchase. You're going to be ushered by the app to purchase that and all the other accessories that gardyn decided not to include with your purchase like the hydro solution, trellis, plant ties etc. I'm sat here feeling extraordinarily bemused and hood-winked as I end up staring down the barrel of an additional $1000.00 to get what the system fully connected and working with the advertised features.

I'd give it zero stars but for some previous positive experiences. This program is not a good one for older people and I would advise anyone who feels they fit that category to avoid Garden. I was able to use and enjoy it for about a year. However, now when I try to manage my account I get instruction to click on a person icon. I have tried several times over a few e=weeks and have found no person icon. I am done. Penelope carter

Pump failed after 1st year. I emailed customer service, they requested that I send some photos. I waited until I had help to lift the gardyn so I can take a picture from the bottom. Sent the photo. They sent me a replacement pump. I waited when someone can help me lift the gardyn and then install the pump per instructed. Still not working. No sound. Pump is still not running. I emailed the customer service, they asked me to take another photo. I waited until I had help to lift my gardyn. I took a video and sent it over. They replied “tell me what’s the problem.” This is a waste of time and money. If I were someone who has time and knows how to garden, I would not have purchased this product. What a scam!

I wanted to share my experience for anyone researching Gardyn. I purchased a Studio about a year ago and really wanted it to work. I don't mind gardening or regular maintenance, but I was surprised by how much troubleshooting became part of the experience. During the year I experienced: Multiple yCubes that never germinated Recurring root rot Plants wilting and browning Inconsistent harvests Repeated deep cleaning Root trimming Replacing plants Multiple support tickets To Gardyn's credit, their support team was always courteous. They replaced yCubes, provided credits, and spent considerable time responding to my questions. The challenge was that each new issue seemed to result in another possible explanation or another maintenance step: Humidity Nutrient timing Start of Water date Root trimming HydroBoost Water source More cleaning More maintenance Eventually, I realized I was spending far more time troubleshooting and maintaining the system than actually harvesting food. After documenting these issues over the course of a year, I requested a goodwill refund. My case was escalated to Gardyn's leadership team, but my request was ultimately denied because I was outside the return window. One of the most frustrating parts of the experience was learning—after nearly a year of support tickets—that my Start of Water setting may have contributed to many of the problems I encountered. I couldn't understand why such a fundamental setting hadn't been identified much earlier during the many rounds of troubleshooting. Today, some plants are growing well, but not many, and several yCubes in my current garden still have not germinated at all. That inconsistency has been the defining theme of my ownership experience. Update: Gardyn responded publicly to this review, acknowledging that I experienced a year of troubleshooting, repeated support tickets, and inconsistent results, and agreeing that they should have identified the Start of Water issue much earlier. I genuinely appreciate that acknowledgment. However, I also think it's important for prospective buyers to know that, despite that acknowledgment and a leadership review of my case, Gardyn declined my request for a refund and instead offered additional troubleshooting and coaching. I know many people have great experiences with Gardyn, and I'm genuinely happy for them. Unfortunately, mine never became the low-maintenance indoor garden I expected. I'd be interested to hear whether others have had similar experiences or whether mine is simply an outlier.