GardynReviews of mygardyn.com

The subscription model is just crazy.

Great concept horrible business practices! My unit needed to be replaced because the pump didn’t work. The camera didn’t work. The light didn’t work and the plants were not growing because they were not getting water. Now they want to charge me for the return on the other unit which I cannot get in the box, then I read that they use refurbished parts and those to replace their broken parts on their original unit. I guess that’s why they’re so insistent that I try to return this old one that I can’t even fit in the box and they’ve threatened to charge me for both lots of luck with that.

Garydn is selling "subtractively licensed" (read: "partially disabled") products. You pay $700 for an indoor hydroponic garden, and find out after you purchase it that you've got to pay them every month indefinitely in order to have any indication of low water levels. It's just lights and a water pump with a couple of timers, people. There's literally no reason for this to be online. It would've been simple enough to just put a float indicator on this unit, because I walk past it multiple times a day in my house, but they're not interested in a functional product. They're only interested in turning a profit off of this poor excuse for a turnkey hydroponic solution. Add to that: mine simply stopped working one day, and although they initially sent me an email that a replacement lid would be shipped within 10 days, I found out later that below that notification in the same email, they were requesting me to respond to confirm I understood they planned to ship me a used replacement lid. Skip forward to where I went back to find out why I hadn't gotten a shipment notification like they said I would, and I finally noticed they were waiting for me to respond... so I responded and asked them to please ship the lid as they indicated. And now they're asking me to do the troubleshooting steps over again, as if anything would've magically been fixed by sitting there for 10+ days. I think it is probably simpler, more effective (and *far* cheaper) to just build my own automatic indoor garden with a shelving unit, an aquarium pump, and a bucket of water. The plants are dead, folks(oh, by the way, there's a way to manually water the plants, but it's too late for that now).

Hands down the worst consumer experience I’ve had in the last decade. The product broke. Customer service was nowhere to be found. After hours of time and months of higher electricity bills the plants died. And the company wasn’t willing to stand behind its product or its service. Buyer beware.

Attempted to purchase the Gardyn system, had an unknown error in processing the payment using amazon. Waited a few days to get the process to go through. Unfortunately I must have made a mistake and didn't finish the payment steps and therefore didn't purchase the item in time to use the discount code. I tried to reach out to their customer service team expecting a person, and got stuck with a bot named Anton. The service was non existent, they didn't make any attempt to ask me what the errors were, they just said “unfortunately the discount code is now expired”. This is why I say bot because I really don’t believe it was a person on the other end. Completely non helpful, really unresponsive, and quite terrible unfriendly and non personal customer service- which is not what I was expecting. Due to this I am no longer purchasing a system, which is honestly disappointing. After the customer service experience I really feel like I dodged a bullet and will be going with a different hydroponics company.

The pods don't grow. All the leaves that did come out are yellow like the system is overwatering and of the 30 pads 12 or better never even sprouted. I have pictures.

Don't bother. Their 24 hour text support is none existent. I even volunteered to help them out because Vivian said they are short staffed. Its sad because they could be making a lot of customers happy but tech support, well there is just one person.... apparently. I'll let you know if they let me on board....

I brought the system last Oct (2022) and set it up a few weeks ago. I went to sign into my membership (which I paid for 2 years) & apparently they are having issues with it. Now that system and the membership is about 2000.00 and I can't do anything till they fix the issue. One dept is blaming the order dept, they say it's a IT issue. I the mean time, I paid for something that is basically useless to me.