GardynReviews of mygardyn.com

Lack of support with technical issues. Their only support is via email and each exchange takes 24 hours. I've had the unit for 2 weeks and still am not able to connect to wifi, which is necessary for full functionality. Don't waste your time.

Purchased my gardyn in December 2022 and it is the beginning of August 2023 and my gardyn system is not working. First off, the pump was previously giving me issues not long after I got it and making loud noises at times. Now, the darn thing will not turn on. I tried pressing the button and nothing. I tried the switch in the back. I tried unplugging and plugging back in and nothing. The power cord is green and still on, but the device is not. The water level system is a complete joke alongside the app. Many plants I will never re-order because they're way too small and a waste of time to grow, especially the mini strawberries. They aren't mini, they're just plain tiny and not very sweet. I did enjoy growing the purple kohlrabi. However, the time, electricity, water, effort, and cost doesn't add up for something I can only grow once.

I don't think it is unreasonable to expect a device at this price point to be able to run for 2-5 years before breaking down. I purchased 3 Gardyns, and in the span of one year, have had to replace every single lid once, sometimes twice. Not one of them lasted more than 6-9 months before some sort of major breakdown. Either the pump stopped working, the electrical system shorted out, it would constantly lose connection with wifi, or the sphaghetti tubing inside the column cracked and leaked. Kudos to the Gardyn support team, as they shipped me 4 replacement lids at no cost over the last year. Unfortunately, all the plants died by the time each replacement lid showed up. In short, great idea, cool design, but doesn't last long before breaking down. Once your original 1 year warranty is up, you have to pay $190 a pop to replace the lids. I can't recommend these units unless you enjoy constantly replacing the lids.

Loved my Gardyn so much that I purchased a second one not long after. Both worked great for a little while but now both have died on me. Definitely NOT a good return on investment at all. Both motors stopped working and both have corroded where they need the lid (I have both the 1.0 and 2.0, but my 1.0 is older and lasted longer). I had reached out to Gardyn when the first one failed and was offered a discount on a new lid, which I just purchased. While I’m waiting for that to arrive, my second motor just died on me (again corrosion where the motor meets the lid) after just under a year and a half of use. At this point, I’m hesitant to put any more money into these units. I wouldn’t recommend unless you are ok with replacing the motor and lid every 1-2 years.

I have used the Gardyn exactly as instructed. Paid for Kelby subscription. Boost and food cost 75.00 per month. The unit grows algae like crazy. The plants remain so small that you cant feed one person never mind a family of four. The labor involved is entirely disproportionate to the meager yield. On top of that, the lights are obnoxious. I tried to return but am outside the 60 days so received a flat “no.” MAJOR WASTE OF MONEY AND TIME.

The product is horrible. More than half of my pods molded over! The plants do not grow and the light burns the ones that do! We have had it for 5 months, been taking great care of it and despite weekly trimming of dead leaves and flowers that sprout I haven’t even been able to yield a single edible plant. Even the lettuce is bitter. Customer service is terrible. I have no been able to get in contact with anyone. For 700$ You would think the device would work. Please do not waste your money on this. If it goes wrong you won’t be able to get any help from customer service. Not worth the purchase

On 05/04/23 I purchased a Gardyn 3.0 system for $864.92. I have been in contact with the company about my missing order and I have yet to receive it. They do not reply to emails as well. I will not recommend this company for bad customer service. I prefer how Aerogarden treats its customers and replies when I've encountered issues with my hydroponic gardens. It has been almost two months and I am without my purchase for order # D4140249066.

Well, I think it could be a five-star experience with this company except there is a total lack of follow through and extremely overpriced, well... everything. I've paid for a membership where there was supposed to be plant support specialists to answer my questions, except they didn't respond to them, so I still have questions about dying plants, etc. Very poorly made info videos, useless just about. They charge insane amounts of money for services they don't provide and products that could be a 10th of the price. Do yourself a favor and go with literally any other company out there for your growing needs. I regret this purchase so so much!!!