GardynReviews of mygardyn.com

My Gardyn is awesome! It’s well made, fun to establish, and I love that I can garden/grow my own food year round. Customer service has been very helpful when I have asked questions. Overall, great experience so far.

I mistenly submerged my pump and easily through the app, Ter some conversation with Kelby, an email was automatically sent to customer service and they sent me an email back saying they were sending me a new one under warranty! It was outstanding service!

Very quick response and thoroughly explained the reason for my issue with my pump. Offered replacement to take care of the problem. The videos made it super easy to find and locate the problem with support via email or chat as needed. Great company and I love my Gardyn! Been with them for several years!

Pump failed after 1st year. I emailed customer service, they requested that I send some photos. I waited until I had help to lift the gardyn so I can take a picture from the bottom. Sent the photo. They sent me a replacement pump. I waited when someone can help me lift the gardyn and then install the pump per instructed. Still not working. No sound. Pump is still not running. I emailed the customer service, they asked me to take another photo. I waited until I had help to lift my gardyn. I took a video and sent it over. They replied “tell me what’s the problem.” This is a waste of time and money. If I were someone who has time and knows how to garden, I would not have purchased this product. What a scam!

I only started my 1st Gardyn a few months ago and have harvested a small salad for 4 a few days ago. It looks like in a few more days I will be able to harvest again. Besides the amazing freshest food I could get, I’m actually learning so much! I absolutely love my indoor garden!

It’s really great to either germinate for taking it outdoors in the spring/summer months or to have a full in home garden all year long!!

I wasn't completely sold on this Gardyn "thing" and especially the the ai. Well after 5 months I'm sold 100%! I've harvested so many salad/herb foods. I love Kelby (ai) that makes it so easy. Customer service is 5 star for sure.

I wanted to share my experience for anyone researching Gardyn. I purchased a Studio about a year ago and really wanted it to work. I don't mind gardening or regular maintenance, but I was surprised by how much troubleshooting became part of the experience. During the year I experienced: Multiple yCubes that never germinated Recurring root rot Plants wilting and browning Inconsistent harvests Repeated deep cleaning Root trimming Replacing plants Multiple support tickets To Gardyn's credit, their support team was always courteous. They replaced yCubes, provided credits, and spent considerable time responding to my questions. The challenge was that each new issue seemed to result in another possible explanation or another maintenance step: Humidity Nutrient timing Start of Water date Root trimming HydroBoost Water source More cleaning More maintenance Eventually, I realized I was spending far more time troubleshooting and maintaining the system than actually harvesting food. After documenting these issues over the course of a year, I requested a goodwill refund. My case was escalated to Gardyn's leadership team, but my request was ultimately denied because I was outside the return window. One of the most frustrating parts of the experience was learning—after nearly a year of support tickets—that my Start of Water setting may have contributed to many of the problems I encountered. I couldn't understand why such a fundamental setting hadn't been identified much earlier during the many rounds of troubleshooting. Today, some plants are growing well, but not many, and several yCubes in my current garden still have not germinated at all. That inconsistency has been the defining theme of my ownership experience. Update: Gardyn responded publicly to this review, acknowledging that I experienced a year of troubleshooting, repeated support tickets, and inconsistent results, and agreeing that they should have identified the Start of Water issue much earlier. I genuinely appreciate that acknowledgment. However, I also think it's important for prospective buyers to know that, despite that acknowledgment and a leadership review of my case, Gardyn declined my request for a refund and instead offered additional troubleshooting and coaching. I know many people have great experiences with Gardyn, and I'm genuinely happy for them. Unfortunately, mine never became the low-maintenance indoor garden I expected. I'd be interested to hear whether others have had similar experiences or whether mine is simply an outlier.