myfreebird.com Reviews | Read Customer Reviews of myfreebird.com

myfreebird.com Reviews | Read Customer Reviews of myfreebird.com

myfreebird.com reviews

715 approved reviews, newest moderated first

Mark G.
Nov 14, 2025
Bad product, bad support
On frequently asked questions, their website specifically says that their product is safe to use below the waist. It is not safe to use below the waist as I have learned by using their product. I requested a refund four weeks after purchase and a week later I finally learn how to formally request a refund even though I have specifically sent them a message requesting a refund prior. I am immediately told that my purchase is beyond the 30-day point. These people are not good and should not be trusted.
Response from myfreebird.comNov 18, 2025
Hi there, thank you for taking the time to share this feedback. I am very sorry for the discomfort and for the frustration you experienced trying to get support. This is not the experience we want for anyone. I would really like to help make this right. If you can reach out to us directly and mention that you are the customer from this Trustpilot review, we will take care of the rest for you. I can also give tips for a smoother and safer shave below the waist with the right prep and the right blade setup. We will make sure you are fully taken care of, including your refund request. Please contact us so we can help right away.
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Kerri C.
Nov 14, 2025
This is an easy
This is an easy, quick way to shave!
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Cyril
Nov 14, 2025
The shaving kit is in plastic and broke…
The shaving kit is in plastic and broke after the first use. Plenty of plastic everywhere. 2 months after I paid and received blades I never ordered and will never used. I spent 5 minutes to then find on the website where to cancel the subscription I never agreed!
Response from myfreebird.comNov 14, 2025
Hi there, thank you for taking the time to share this feedback. I’m really sorry to hear about your experience, the shaver breaking and the confusion around your refill plan is definitely not the experience we want for our customers. We do offer our shaver with an optional refill plan that gives a discount on the device, but we never want anyone to feel surprised by it. I’m glad you were able to locate the cancellation option, and our team is always happy to help with that directly if needed. As for the shaver breaking after first use, that should not happen. We’d really like the chance to make this right for you. If you can reach out to our support team via [email protected] with your order information, we’ll take care of this as quickly as possible. Thanks again for the feedback, it helps us improve.
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Nico L.
Nov 13, 2025
Not a reputable company!!
Not a reputable company!! After I bought the razor I received a package with a blade refill, like $50 or so. Never signed up for that. I told I can send it back and get a credit, minus $8 shipping cost. Never got the credit. Total scam!
Response from myfreebird.comNov 14, 2025
Hi there, thank you for bringing this to our attention. We’re really sorry to hear about this experience, it’s absolutely not the level of service we want to provide. Our Head of Customer Experience has already reached out to you directly to help resolve the issue. We appreciate your patience while we sort this out and make sure everything is taken care of properly. Thank you again for sharing your feedback. It helps us improve and ensures we address situations like this quickly and transparently.
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D S.
Nov 13, 2025
I have been contemplating getting…
I have been contemplating getting Freebird razor. I finally decided to go for it. I love it, and it works great. My son tried to steal it from me. But, I'm getting him one for Xmas.
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Dominic G.
Nov 12, 2025
The product works great
The product works great! I looked at several shavers, and if you can get this one on sale, it is a bargain! I received it within 3-4 days after I ordered it, and have been extremely pleased with my purchase.
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Jennifer H.
Nov 12, 2025
Beware——if you purchase from this site
Update #3 I contacted Freebird again after their response to my review. Freebird did respond and give me a full refund as well as not needing to return the razor refills. Although I will not order again from this site, they did make the situation right. Update to response from Freebird: I did ask for them to make it right and the person, Kristine, stopped responding. I also attempted to place an order to see how ‘clearly’ the terms for the subscription are, and I am not sure how small, light gray writing is clear. I wasn’t even told exactly what products in my cart qualified for a subscription. Freebird, do better! Beware——if you purchase from this site, you will automatically be enrolled in a refill subscription. I bought a $40 razor was enrolled to receive refill blades for $50 each time. I do not support companies with aggressive auto enroll subscriptions and will not order from Freebird again.
Response from myfreebird.comNov 12, 2025
We’re really sorry to hear about this experience and understand how frustrating it feels. When you place an order with Freebird, the Blade Subscription is clearly displayed during checkout, it’s how we offer discounted pricing on the shaver and lifetime warranty coverage for our customers. That said, we never want anyone to feel caught off guard. Our team is happy to help cancel your plan at any time and make sure no future charges occur. We also offer a 30-day money-back guarantee, so if you’re not happy, we’ll make it right. Please reach out to us directly at [email protected] so we can help resolve this for you quickly.
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Patricia J.
Nov 11, 2025
Questionable
The product has not been used because I did not receive the free items that were promised when I made the purchase. I have inquired with no response. I would like to return the items that I purchased.
Response from myfreebird.comNov 12, 2025
Thanks for reaching out and we’re sorry for the confusion. The free items are included inside the box. We’ve also replied to your message with the details you requested. If you don’t see our response yet, please check your spam or junk folder. We’re happy to help make sure everything’s sorted, just reply to that email or contact us again at [email protected] and we’ll take care of it.
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