My EyelabReviews of myeyelab.com

I have just had the most rudest technician assist me today at your location in Hollywood (Oakwood Plaza). He certainly does not need to be helping the public. Additionally, I paid over $500.00 for a pair of glasses about 10 months ago. They broke and I was told by this very cold and impolite person that it would cost me $127.00 under the warranty to have them repaired - with a take it or leave it attitude. NO EMPATHY WHATSOEVER! INSTEAD VERY RUDE AND CRUDE! Further I did not feel comfortable when I went for the eye exam. Initially the exam was conducted by an eye doctor via television and camera from a distant location. I have been their customer for the past 4 years and every time I've been there, I have encountered rude staff members. Further, the technician is not present at the location whatsoever during all their hours of business. I WILL NEVER GIVE THEM MY BUSINESS AGAIN AND I SUGGEST THAT THE PUBLIC STAY AWAY FROM THESE VERY UNPROFESSIONAL PEOPLE! I now understand why their lobby is always empty. On the other hand I visited America's Best in Hollywood where I encountered a full lobby and very professional technicians (plural). As opposed the the one very obnoxious technician who was not working yesterday at Oakwood Plaza and who apparently hates his job. I had to wait 24 hours to be told that it would cost me a substantial amount to have my glasses repaired under warranty. And that it would take 2 to 3 weeks before I got them back. WORSE EXPERIENCE EVER!!!

When I first went in I had a good experience with the staff. They did my exam and helped me with frames. When I went back in to get my glasses the staff member who helped me was very rude. They had the wrong prescription in one pair, and the other pair was supposed to be sunglasses but weren’t sunglass lenses. I spoke with corporate and they said they would talk with the store manager. I never heard from the store manager so I went back in. The assistant manager, Sonya, was extremely helpful. She offered to redo my exam and help me out with new frames. She was so nice and had wonderful customer service. I will be going back into my eye lab because of Sonya.

Very unprofessional. Had appointment for nearly 5pm in evening, when i arrived i was told the Dr was in a car accident in the morning. REALLY??, no one even called to tell me my appointment was cancelled.

Very good service.

I visited eye lab and was not satisftwith you promotion and was not satisfied with your ad or your prices. Please do not contact me any further with any promotions. Thank you,

Took way too much time. Product is OK

Needs a little more empathy. Advertisement is miss leading

It was quick and easy and I like the glasses that I purchased. Just remember it's just the frames that are 2 for $59.95 or whatever frame amounts that you pick. Lens are additional.