My EyelabReviews of myeyelab.com

First of all it took over two weeks to get my first set of classes only to discover it was the wrong prescription I’m still waiting and it’s been two weeks since they placed the order again so I’ve been waiting over a month for glasses that I desperately need because my other ones are broken very disappointed the cost was far more than I anticipated only to have it take far longer than it should have definitely will not recommend you to anyone

I've been a long time eyelab customer for 10 years. And I've experienced the worst service recently. I've had to wait for 2 months to get my 2nd pair of glasses which is ridiculous. Still dont have them btw. What if I was legally blind?? This is insane. I'm taking my business elsewhere if this doesn't get addressed.

I had a very positive experience at My Eyelab on Archer Road and 34th street in Gainesville, FL. The staff was very knowledgeable in helping me pick out the correct frames for my needs and getting the best options for me. I would recommend them to anyone.

I’m not sure if my prescription is full accurate. One of my lenses is very blurry

very good service

Service was great thanks

I was ultimately pleased with the glasses that I received. My problem was with delivery time. I expressed very clearly to the person helping me what date that I needed my glasses by. Even stating that if they could not meet that time frame that I would go elsewhere. He assured me that they would be in with time to spare. They were not. I guess getting the sale was more important than following through on a commitment of time. Not only did I not get the glasses on time, I received no apology or any acknowledgement from them that they had messed up. Even a person from Eye Lab doing a followup survey said nothing when I expressed my concern. He just finished the survey and hung up. For this reason, I would not go to Eye Lab again.

My wife and I went into the Archer Rd office in Gainesville FL today the 24th of January. There were two attendants, one bold one full of hair. The full of hear employee should be a correctional officer and no a customer service or optician. This person was so rude bordering with a racist behavior. This company should fire this employee. I do not recommend anyone to go to Eye Lab. The advertised prices are an scam period.