My EyelabReviews of myeyelab.com

I have NEVER in my 50yrs had problems getting my eyewear prescriptions until now! The Jacksonville, FL location in River City are THE most horrible horrible eyewear place I have EVER visited for EYE services. When you walk through the doors they do not acknowledge you, there were three ladies sitting in there doing nothing! There were one guest looking at glasses, no one assisting them neither! After me two more guests came in. ONLY then 1 of the ladies decided to ask how can she help. They all seemed to not want to be at work! I advised why I was there & the Ins I carried! Mind you, I made an appointment the day before to come in for an eye appointment! They were too lazy to check! After completing my paperwork, the gal sends me to the back to complete the eye exam....I had my old contacts lenses in my eyes, she advises me that they do not have eye solution, they ran out nor cases to store them for the eye exam. Just so happen I brung my own because I’m used to the routine of getting contacts & glasses! She told me there was no Dr in person to do the exam and that the machine and a machine will be doing all of the work for my exam! I forgot to mention, They had us all waiting one chair between us because of social distancing! So Finally I got called into a room where there was a lady on the screen to help complete the eye exam, it went pretty fast and well! They sent me back out into the lobby. After the exam, the lady who guided me to & throughout the exam told me that someone else would help me as she only set folks up for the exam! When I went back out into the lobby, no one would still help me! This was and still beginning to look like a long day of Optical Services! They weren’t communicating what are your next steps as I Went! When I went back out into the lobby, the girl was helping me left. When I asked the other girls for help, they told me the girl helping me before was the only one that could me. 30 mins later she returned...she advised me she was not feeling well, not wearing a mask by the way! ( I kept mine on tight, as I was getting ready to walk out as I don’t play those type of games with this COVID being as bad as it is!) As I said 30 mins later the lady returned who we’re supposed to help me said she had to leave & Go to get a prescription & go to the bank! She advised me that she was also pregnant! We talked more about her & her problems than my glasses! This location is not respectful of folks time or anything! So Finally, she started talking numbers, asked if I picked some glasses out! I had picked three pairs, trying to be patient with this lady! The lie to you about the costs, told me it will be almost $400 for my glasses just kept adding stuff onto the costs, she presented her skills as unskillful! Then advised it will be $75 on a discount for my exam! They also don’t understand Insurance cost affective ness! The numbers and costs were no where near the special costs they advertised! I call this false advertising! they portrayed something different of a desperate business to take advantage of hard working people! Finally I told her, I’m just going to do the contacts. She ordered my trial pair! She told me it would take only 3 days at the most and she would call me! That didn’t happen! After that day it turned Into weeks. I started calling the following week. When I called, the girl on the line advise they hadn’t come in. I called about four times when I called one day to be advised they still were not received! A few hours later, I Finally got a call in the same day, that she advised they didn’t have them,that they were in! I went to pick them up, the girl couldn’t find them! This place is so a joke & so darn unorganized! Finally I talked to the manager , she found them! I advised her of ALL the issues I had experienced at this place! The ONLY thing she told me was that she would follow up with me after I try the trial pair! Again, she advised they still didn’t have any solution nor cases for me to try them on at this site! SMH That let me know they must know they weren’t going to be accurate! When I tried the contacts on the next day at home....they were wrong....I couldn’t see nothing out of them. I couldn’t see my hands feet or anything out of them! I thought maybe they switched them, put left & right on the wrong contact....NOT!!!! The prescription is WRONG! Wrong! And MORE WRONG!!!! Ridiculous! How do this place stay in business? The customer service is horrible as well! I’ve try to call in they were SO rude & mean as snakes! I want my $75 back they charged for my exam!!! PERIOD.........#bbb #myeyelab #eyelab

If I could give the MyEyeLab in Snellville, GA a rating of a zero I would. This business is crooked and should be shutdown period. They seem friendly when taking your appointment but if you have any issues with your order they will not resolve it. They just ignore you. I purchased contacts from this location and they were the incorrect contacts. They took the contacts back and 2 months later I still have not been refunded. I have been to the store 3 times and every time they try to get me to buy glasses instead of just refunding me my money. I am now having to purse legal action over $150 contacts. Just sad and poor business. I hope others read this and stay away from this business.

I place an order on may /01/ 2020. First they lost my the glasses I selected and gave me 2 identical. That was an issue. I also placed an order for 2 sun glasses. My husband and I have called every 2 weeks since may to find out the status of my sunglasses, they said they would call and update us today is August5 2020, still no sun glasses. We asked for a refund since the the sun glasses alone cost me over $300.00. They flat out refused to give me a refund. And noel/joel whatever he's called, was the guy we spoke to and he refused to put a supervisor/manager on the phone. When asked when will the supervisor be in, noel/joel refused to tell us stating that he was not allowed to give out that information. Mind you I've dealt with the north Miami location and they have always asked me to call back after letting me know when the person in charge will be in. They even make notes of it! This is the the last time I'll return to this location Ill stick to the one in North miami beach. But I decided to try this one since I was hoping they would have better glasses selection.. I'm contacting corporate, we are at our last straw. I need my money back. After posting this review I received a "sorry for your experience please give us a call in order to resolve the issue" I did however once again the run around. They transfer me to their customer service department and had me on hold for 2 entire hours. I have screen shot to prove it. My husband has decided to take a driver to the store since all employees there are incompetent workers. To be continued...

They were fine when servicing us at the initial appointment, but can use some customer service training on follow up, that's how you keep your customers. I emailed them a week ago, no one has addressed my concern. Me and my family of four will not be returning to them for our next annual exam.

I have been trying for several months to get a pair of glasses that I can see out of. No luck. Some of the employees are helpful. Most not. The location in Houston at westheimer and hwy. 6 is not recommended. I will be asking for a refund.

Rude customer service at this store: 16100 TX-121, Building A #130, Frisco, Texas 75035

Horrible. Horrible. Horrible. How is it possible to have the wrong prescription glasses sent to you TWO TIMES????? First pair received, my prescription is WAY off and it’s like walking around in a fish bowl.. Come to find out, my astigmatism was left off the prescription (what the heck?!?!?) and there were several other issues with the prescription as well, I just didn’t ask too many questions & decided to allow them to do a new exam and send me new glasses. Second pair received today, and again, fish bowl glasses. Beyond over it. This is going on month three that I have been waiting for glasses.. Patience is gone, asking for a full refund so that I can go elsewhere and work with people who actually know what they’re doing.

If I could give ZERO stars I would. This place is ridiculous. I took a minor I have living with me who just obtained Medicaid. I have previously used Medicaid on a child at other facilities. THERE IS NO CO PAY FOR MEDICAID. They told me there is a 25$ co pay ok whatever I'm in a hurry I'll pay it. Medicaid also covers 1 pair of glasses per child per 2 years up to a specific amount based upon RX. I know how they work but yet I still called Medicaid upon leaving. By the time I would have left they would have received 200 plus in "co pays". For a pair of plastic Medicaid grade frames and basic lenses; they never once obtained her insurance card to process. They do not process insurance they simply charge you more than the out of pocket cost and buckle and dime it. This place needs to be reported.