My EyelabReviews of myeyelab.com

Two weeks turned into three weeks...i asked for refund

I ordered my glasses going on two months ago.....they first lost my order then asked me to come in and order anything I wanted because the glasses I ordered were now out of stock. Going on two month and the manager after I said that I was going to contact corporate said you can do whatever you want. Giving me an attitude and not ones apologizing for the inconvenience. EDDY WAS INCREDIBLY DISRESPECTFUL I WOULD AND WILL NOT EVER PURCHASE ANYTHING HERE AGAIN.

My Eyelab has NO customer service - only robots on the customer service line. My Eyelab has no recourse for problems with orders except the above-mentioned robots. I don't believe that they give a hoot about their customers, it is just a money funnel for Stanton "doctors" who are never there. Doctors just sign off electronically on the work that techs do- without checking on the patient. Going to My Eyelab was a terrible experience. It's NOT my eye lab. I resent that My Eyelab wasted so much of my time. I resent that My Eyelab has NO social distancing in place (even though they advertise that they do). My Eyelab also accepts walk-ins to wait in the small waiting room- together with appointments - so an appointment does not help. Even with an appointment, I had to wait for close to an hour in that small room. I was told that if I use the time to look at frames that I would lose my place in line. In the end, I bought beautiful glasses at an online outlet, (eye buy direct) and had a great experience and paid way less than I would have with My Eyelab

Incredible bad customer service, I have been trying to get my glasses for over 30 day and I cant get a straight answer the arrival date keeps moving back, I was promised a call back from customer service and I'm still waiting 3 weeks later, I will never buy anything form this people again.

DO NOT WASTE MONEY OR TIME HERE. My eye exam was way off, for contact and lenses and glasses. Asked for a refund and they came up with a bunch of fees 75.00 just fees that they dont tell you and one of those fees is shipping and handling lol. Also I'm not the only one with the same problem I met a lady who at the Garland TX location, the lady who works there called the police cause she was waiting for a full refund, and she did not get. The day that I went to get a refund another guy was there for the same thing his eye exam way off. They tell you, they have to talk to a manager to give u a refund but when you ask to speak with a manager there is no manager. Also the lady who went to the Garland location, she was told by the employee that they resale the frames. Which that's illegal right now because of the covid19. There is no disclosure about fees. I asked for a receipt with all the charges and never gave me one So dont waste time or money. Ohh and you should ask: if the (virtual ) dr. Is here in the USA

BUYER BEWARE !!! The 1 Get 1 Free+Free Eye Exam IS A RIP OFF...you can only select cheap and horrible frames and that obligates you to buy other frames at regular prices; after exam, you sit down with a time share closer (he acted like one) and "recommends/push" crazy things for your lens that your glasses end up in $250 usd plus !!! saw 3 people walking out plus myself after hearing those crazy prices...IF IT LOOKS TO GOOD TO BE TRUE...

I'm very disappointed on how my 1st experience at my eye lab has been. The people were great when i first went. I went for my eye exam on 5/16/2020 - got my prescription done and everything picked out both my glasses. Was helped wonderfully and got a great price. I asked how long this would take and they gave total 14 days. I had no problem. I waited 14 days to check back on my glasses and was told that there was a glitch in the system and my order never went through. It was the first time it happened. I was not to worried because stuff happens. So i had to another 2 weeks but they told me they would rush it and hopingi get it in a week. I called a week later and my order had been cancelled. Talked to a manager and something was wrong with the payment. She was going to put a rush on it. Ok. so they would expedite it. I got my sunglasses GREAT... but my regular glasses were not ready. I had given them another 2 weeks becuase it never was rushed once again. I call and they tell me the lab broke my frames. Now its July 3rd and i still do not have my glasses. I called was told id get a phone call and advise if they can rush because i would get them in another 4 days. NO CALL....i've been without my glasses for close to 2 months. I don't seem to get the help I need unless i call them and remind them.

the virtual eye exam is a joke. i told the refraction tech the whole exam was out of focus. i went back the next day and it was even worse i told them i wanted to see a real opthmalogist and they said they would refer me to the office in rockwall, texas because the eye exam was out of focus. never got the referral. my eye glasses took 6 weeks to one pair and the prescription was wrong. they flipped the bifocals to opposite. now two months later another pair came in but they are so blurry i can't see 8 inches in front of me. the girl told me it would take 2 weeks to give it a try. no they are going back in the morning and i am wearing old glasses and seeing a real eye doctor in two days. i am disputing the entire $99 on my credit card.