My EyelabReviews of myeyelab.com

I went to the Eye Lab on S. E. Military in San Antonio TX, on 6/28/2023 and was speaking to store Manager Jalisa, who was very rude and conceding, and unwilling to help with my grandsons frames. Ask To exchange irregular frames for my grandson glasses that had just came in. Stating there was no one other than her that i could request a exchange or voice my complaint too or refund my 120.00. She stated I couldn't receive a refund, even though i just got the glasses, she would not give me no information for corporate office, and basically she was it, and was unwilling to fix the problem. The frame comes out more on one side than the other, and told me it just the frames, I know...the frames are warped or irregular either way, either fix it, exchange frame or give me my money back.Very unprofessional and rude and confrontational.

Not happy that they give you pricing on the phone and online that is way less than when you get to the store and they hit you with the final bill. It's more than junk fees, it's where they knowingly up charge you without ever giving you a total until the very end. Then when you get the glasses and are not happy with they want to charge you a fortune to have something changed. Not at all happy with this company.

Nightmare!! Don't go!!! Warning; STOP. Took prescription from one of best eye doctors in Houston to my Eye Lab in Stafford Tx an May 23, 2023. Three weeks later no call. Called customer service, they said glasses were ready, why co call, they apologized. Went to store at 9:13 am, tried glasses nothing but blurriness, told them this is unacceptable, what? Oh you have an outside prescription, so? We checked and our glasses fulfill this prescription exactly. I beg to differ, they're blurry! Well, we can't do anything about it, what? You must go back to your eye doctor to check again. My god what? Drive to doctors office, optometrist says prescription they filled is incorrect and had my try on the correct prescription and it was perfect saw clearly. They write a note to Ricardo, sales manager telling him their fulfillment of the is wrong. Drive back to my Eye Lab in Stafford Tx and they argue with me that no it's right even though on of the best eye doctors in Houston( who does surgeries) says it wrong. I tell Ricardo ( haven't been this pissed off in a long time!) that I want a full refund. He said okay finally on June 13, 2023, yet to receive refund. Take note; Do Not Go to my Eye Lab!! franchised? take it easy, you have been warned.

The good: we could book an appointment on line where the time for waiting was reasonable. End of "the good". The bad: there is no doctor on site, or optometrist, or optician. It is all tele health. The telehealth people apparently are not in US. If you got a complicate prescription or diagnostic, go else where. There is no follow up. The very bad: expensive glasses, bad frames, and outright shoddy workmanship. When we finally got the glasses 3 weeks later, and 2 of delay they were wrong ! 2 more weeks, wrong again. The glasses lasted for 4 months, and then one lens has fallen. We went back with the purchased warranty, but it was denied because the type of lens ( transition ) was not covered. So, it is not the fact that it was bad work, it is our fault that we bought a transition lens. Let it be a lesson to us ! Avoid, avoid, avoid.

Do NOT go to the Norman location! I am going on over 3 months now and do not have any glasses that work for me. I have had to do 2 eye exams and both prescriptions were wrong. They never answer their phone so I have to make time to go into the store to try and take care of the issues. On the My Eyelab website it clearly states a full refund guarantee on frames and lenses BUT at this location the manager told me the owner of this location does not do any refunds for any reason and does not care that the website says they do. I am now in an escalated claim with the corporate office. And I am out a ton of money and time and still don't have any glasses!

Had a great visit!! Very helpful and Manager had great sense of humor. The online site is easy to get my infomation.

I was so happy to see all the frames with the spring hinges for women. Where I had purchased in the past had a very limited selection. Eye Lab in Hickory NC was well stocked!!! We were greeted and served immediately upon walking in the door by a very professional and courteous staff. From the time I walked in the door, made my selection, and purchased my glass frames including filing insurance we were out in less than an hour and well satisfied. I would recommend Eye Lab of Hickory NC to anyone!!!

This place should not ever be in business. The most incompetent staff ever rude. The optometrist was good, however the supporting staff was incompetent and rude after I spent 1 and a half in this office the staff decided to take care of people walking in and asking questions rather than those with appointments. I will never recommend this place to anyone . I walked out without being properly attended and will never return. I will inform my insurance to drop eye lab in Gastonia NC East Franklin Blvd. They are terrible and don’t deserve to be in business. This happen Saturday May 20, 2023 from 1:30-3:45pm. My name is Yvette Rosario and if the franchise owner wants to contact me I’m more than happy to answer any questions regarding my experience there .