My EyelabReviews of myeyelab.com

Great service.

The people Working were nice enough but the reason I am reviewing it poorly is because you would think that they would check patients insurance beforehand to make sure that their insurance is in fact going to cover their reason for visiting. Ultimately the fault was mine for thinking my vision insurance and my health insurance were the same company. I was unaware that my employer used two different companies for vision, dental and health This is my first time ever having vision insurance let alone using it. They didn't even so much as ask which provider I had before my exam, let alone verified anything until after my eye exam. This practice screwed me I was unexpecting to have to pay only $10 not $100. I couldn't afford it, while I have insurance I live paycheck to paycheck especially with how terrible inflation's been getting and this whole messed up situation just left me wondering why it's not standard procedure to verify patients policies prior to service. I can't be the first person that has ever made this blunder. It just feels super irresponsible that this simple thing isn't already a part of standard operating procedure, I'm incredibly frustrated and angry honestly. I am mostly angry with myself for making this mistake but the mark of a good business is one that attempts to provide customers the best experience possible with clear guidelines to eliminate any possible variables that would affect their customers experience. I'm really disappointed and will never use this company ever again and Will actively try to discourage people from doing so.

If I could leave zero stars I would. They advertise 2 pairs of glasses for $95 and exam free. When you get your exam and pick out glasses they start adding things to your bill. I had 2 pairs of glasses ( like add stated) and one box of contacts that only had 6 pairs. He said “ that’s comes to a total of $720. I said the only reason I came was the ad. He made up some BS , and I was so upset before it was over. I ended up with 6 pairs of contact for $230. It’s a scam !

The sample contacts they gave me had been expired over 2 years and caused Chemical burns to my eyes and a scratched cornea. Carolton Tx location

I used Eyelab in in 2021 (I brought in my prescription from my doctor) and the customer service was awesome and I received my glasses sooner than expected. Fast forward to 2023 and they were running a special buy 1 get 1 free including eye exam. Sounds like a great deal. I let them up sell me from bifocals to progressive and $800 later I was told 7-10 business days. I never received any updates and continued checking the website for updates and it says Delayed. One month later I finally get the glasses. The prescription was wrong and had to be sent back for remake. I asked them to go back to the bifocals. I asked 3 different times how much a refund would be. Each time my question was deflected. Going on almost 2 months and still no glasses. I asked again why and never an explanation or apology just I will check into it and call you back. I never received a call back. Again I asked about a refund for the lense difference, this time I was told to go online and look up the Corporate number to ask for a refund. Made absolutely no sense. I got so frustrated by not receiving answers and lack of consideration so I just canceled the order because the glasses would not be here before I left for vacation. Supposedly the order was canceled. I asked when my $800 would be refunded. I was told again to call Corporate. I called Corporate and the order had not been canceled at the store. They had to put me on hold to call the store for a refund approval. I am waiting for someone from Corporate to call me in 24-48 to confirm my refund. This has been a complete nightmare and will never fall for the bait & switch again.

Buyer beware, this place is a big scam. They overcharged me for the glasses, got the prescription wrong, and 6 months later the glasses are in terrible shape. The coating is literally falling apart. Learned my lessos. Stay away

I made an appointment when I got there there was only one person working,a man . Which may sound silly but I have PTSD and he had no other female there which made me uncomfortable.but I did the exam anyway . It was very uncomfortable. But then he told me the camera were down and I had to come back. It was unprofessional and I won't go back.there should be a woman there when you exam ladies.

Scratch that he's not even an eye doctor. No one in the building is an eye doctor it's people like you and me working in a place that sells contacts and eyeglasses but no knowledge of actual eye issues so needless to say my exam from this place did not go well. To skip along the worst thing that they did wrong well two things one was to tell me my insurance was going to cover the cost of the exam that day and it did not and they waited till way in the very end to tell me so the old trick and 2 conducting my exam without any knowledge of how to do eye exams they forgot to tell me to take off my contacts I had on. So it appeared that I had X-ray vision according to the person that conducted the test on the TV screen . So then the person in the store proceeded to look for sample contacts rather than say hey this doesn't look right and concluded by her telling me she would have to order my samples.I will just end the experience there and there's so much more to tell. I had to take the whole eye exam again. Now extra late to work. And not apology. Do not go here.