My EyelabReviews of myeyelab.com

Visit EYELAB Vision with wife to purchase & eye exam for both, Rafael office manager first question was insurance once we inform it was Doctors Health Plan & ALFLAC immediately they ask my wife and I they could assist that the plan only offers a certain amount of dollars and will probably not cover the whole amount, and if I wanted to continue. What a low professional place to visit Due to I am DEAF and could not understand him clearly and we insist we wanted an eye exam appointment the treatment was the worst to a SENIOR CITIZEN STAY AWAY FROM THIS PLACE CONTACT YOUR INSURANCE FOR HELP

They were very pleasant and answered all my questions

I could not understand what the telehealth eye doctor was saying because of his accent they gave me the wrong prescription for my glasses and contacts and they were all overpriced fortunately I was able to cancel the American First Finance application because the prescription was wrong and they wanted to charge me extra money so that gave me a way out! RUN don't walk away from this money hungry establishment and go to a real optometrist PLEASE!!!

I took my daughter there last year, paid full price for exam, glasses and contact lenses... NO discounts, NO specials at all! The store manager, Kelly, was and still is incompetent, rude and unprofessional. The eye exam was virtual, and the prescription was way off. We were told that we had to BUY two boxes of contact lenses before they were able to order the trials, the catch! The manager, Kelly said "Once she gets fitted for the trials and they are working for her, you can always return these, so long as the boxes are not opened OR get a full refund." LIES LIES LIES!!! Here we are A YEAR LATER and they still cannot get the prescription for her contact lenses right. They refuse to honor the refund promised. The frames broke WITHIN THE ONE YEAR WARRANTY, I called numerous times and they kept postponing or giving us the run around until the year was up and the ONE YEAR warranty was no longer valid! Their written policy states "Eyelab will attempt to replace the original frame" key word being ATTEMPT; they refuse to honor the warranty! Now they want to charge for an eye exam, AGAIN, when the appointment is another follow-up for trial fittings and if we want the glasses replaced, we have to pay for the eye exam, new frames and lenses AGAIN! I asked the manager for her name, Kelly... she refused to give me ANY information for the corporate office or her supervisor. Bottom line, this company has no interest in customer retention or customer satisfaction. Their personnel is incompetent and they have no business ethics, let alone integrity. Their customer service claims the store offered a solution, it was not a solution, it was their reply... spend more $$ for new exam lenses and frames, and no $$ back for contacts that should have never been ordered to begin with because they do not honor their policies.

I like them to start with but I have been trying since may 31 to get them to order my other glasses my dog ate and paid them 314.00 and they keep saying they will put them in I just talked to someone yesterday and they said the were fixing to do it but it still don’t show they have I have tried from may 31 to July 15 and I need them to read

This is the email I sent My Eye Lab after talking to a rep from there after I first complained. I have sent this email again twice with no response. Third email I promised to go to the BBB about them. CM20230620122638 Well, the representative called and told me that they may have given me the wrong prescription at the first location I went to, but apparently didn't think it mattered that for two years I had horrible vision because of it. He conveyed to me that my vision is good now, so don't worry about it. The store that gave me the bad prescription is no longer open and they can't reach anyone to discuss it with them, so I guess that's that. I was going to let it go, but I think you need to do research on this instead of brushing me off. I spent way more money that I needed to because of the incorrect prescription and it should all be refunded. The rep for this issue implied that it's my fault for not getting another exam sooner. So, it's my fault that I didn't find out sooner that My Eye Lab was wrong? Nothing changes the fact that they gave me the wrong prescription and I spent way more money than I needed to. The original store said I have an astigmatism in both eyes, and I went back for another exam right away at that same location because it didn't feel right, but again same prescription was given and I was made to feel like I didn't know what I was talking about. I recently went back for another exam with My Eye lab at a different location so I could get more lenses and was given a completely different prescription, no astigmatism. I was satisfied with the last exam I had at the other My Eye Lab location I went to in Round Rock. I left with vison that made me want to cry because it was so much better. Sadly, I won't be returning to any locations because I can't trust My Eye Lab. I hope that nobody suffered or suffers vision damage because of other incorrect prescriptions given, but if they do, I hope they sue My Eye Lab for medical malpractice. I believe it is right and fair that all money spent by me at the Whitestone location be refunded. The bottom line is, I spent money based on a bad prescription given and I want it back.

Went to the My EyeLab in Homestead Fl. Everyone was great, knowledgably, professional, and polite. No pressure to add on to order.

BEWARE!! Regret my decision! Save yourself the frustration of coming to this imitation want a be eye optical.I should have walked out.1st red flag: NO actual Dr on-site. BS eye exam is done remote with some dude in a video chat wearing a white coat that can’t speak clear English handling the equipment with a remote control! Wth!!! Spent over $800 dollars on 2 glasses that were over priced! Good luck on glasses arriving on time because they are manufactured Kamala knows where and customer service Rep “olga” from India refuses to help. San Antonio store on SW military Rep Kathia can’t help. Website weekly says shipping delayed. You will get redirected to website to check status of BS eye glasses status! Please I implore you DONT TRUST THIS FAKE WANT-A-BE optical store. Only good thing I can say is saleswoman in store was the sweetest.