My EyelabReviews of myeyelab.com

56% Negative reviews? I don't think I have the money to gamble with those odds. PASS

My name is Jennifer and I visited eye lab in hinesville ga for the first time yesterday for a eye exam, and the ladies in there were awesome. I will be returning and referring. Great Job!

The woman who worked with me was kind to me. I needed my glasses tightened and to be able to afford new glasses. The exam and two glasses were affordable. She did more than typical customer service representatives do in that situation and more than other franchises near her did for me getting glasses. She tightened my other pair of glasses after the exam. Thank you. This was the Alta mere location in Fort Worth Texas with Latoya.

NO STAR!!!! DO NOT RECOMMEND. I DO NOT recommend this place or any location of theirs. I have had many friends get ripped off with their so-called deals. I made 4, yes 4, appointments for myself and my children. I called to make sure they accepted my insurance and the guy ONLY cared about telling all the sales they had. I have been in the medical field for 14 years; I know what insurance verification is... I asked him 4x if they take my insurance. He states that he cant verify it. I am not asking you to verify my insurance; I am asking before I make the 45 min drive, fill out the NP paperwork and wait for God knows how long if the company takes the insurance. This is information all locations should have and be able to tell their customers, esp PRIOR to their appt. Since they were so RUDE and didn't care to help me, I have canceled all appts and will NEVER refer to them; I will also let the providers I work with to not refer to any My Eye Lab. Note, I also asked to speak to his manager in which he sent me back to the automated system where I did not get to speak to anyone. Again, the rudest staff and worst customer service EVER. Go somewhere else, anywhere else! I promise you will thank me.

Went to location @ City Base in San Antonio, initial visit was top rate, friendly employees, clean store, etc... When i went to pick up my glasses and contacts everything changed. I paid a lot of money for the thinnest lenses available and received a pair of thick, heavy glasses that i can't even see out of. On top of this I'm pretty sure they gave me the display frames because lettering is rubbed off of the frame arms and there are 2 different colored screws. I was also supposed to receive 4 boxes of contacts (says 4 boxes on receipt) and only received 2 boxes. They are refusing to give me the other 2 boxes saying those were my sample pair. It does no good to call because they just put you on hold indefinately. This place is a complete scam. Buyer Beware...

I took my eye exam November 16th it's December 8th and I still have not received them I just keep getting excuses day after day they keep trying to blame UPS I'm receiving all my other packages through UPS worst service ever

2 people working, no info on glasses that were ordered and paid for last year in their computer. My sister p has contacted this place multiple times since last March, June July and August about both pair of glasses falling apart, nothing resolved. What's going on here?

I went to the EyeLab on University Drive in Denton, Texas. My experience was great. I was greated the moment I walked in the door. There was no wait time for my appointment. I was assisted by Chevis and Ashley. They helped me select my frames and made the purchase process simple. I really appreciated the assistance and not feeling like I was being rushed to make a purchase. Thanks so much Chevis and Ashley!