EarFun AudioEarFun was established in 2018 by an experienced group of industrial designers, acoustic engineers and music enthusiasts who shared the goal of creating next-generation wireless audio devices. The EarFun team is driven by a passion for music and a commitment to delivering solutions that use the latest technology to improve sound for audio products.
EarFun Audio (myearfun.com) has 90 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
90 approved reviews, newest moderated first
Muhammad M.
They will deliver an empty package, which the deliveryman witnessed, and they will not admit their fault. The customer service did not give any help.
Response from EarFun AudioJan 5, 2026
For issues where the product has not been received, you may contact our customer service team, and they will arrange a refund or a replacement shipment.
Sissi
I purchased EarFun earbuds twice and experienced the same issue both times: poor fit and insufficient adherence. Despite normal, everyday use and trying different ear tip sizes, the earbuds repeatedly slipped out. In both cases, this eventually led to the loss of one earbud without noticing when it fell. With the second pair, this happened after only about 15 days of use, making the product unreliable for daily use. Fit and stability are key features for wireless earbuds, and this was a consistent problem. Customer support explained that there are multiple production batches due to “improvements made during production,” which suggests that fit and adherence may vary. However, they also confirmed that this situation is not covered under warranty and no alternative solution was offered. I am sharing this experience to inform potential customers about a recurring fit issue that may significantly impact usability.
Response from EarFun AudioDec 19, 2025
1. The loss of earbuds or the charging case is not covered by our warranty. We'd love to offer you a discount code to help you get a new set at a reduced price. If you'd like to proceed, please contact our customer service team. 2. We do not offer earbuds or charging cases for separate sale because compatibility between different production batches cannot be guaranteed. In addition, our products are manufactured and packaged as complete sets, so we do not have individual earbuds or charging cases available for sale. We have checked with our customer service team, and they have already explained this to you. Thanks for your understanding.
A.
Returned earphones were not refunded. They simply claimed the item hadn't arrived. Very poor service. Beware of this company!
Response from EarFun AudioDec 18, 2025
If the package hasn’t been received, our customer service team will arrange either a replacement or a refund.
customer
The slowest delivery I've ever seen. The due data was already large, but even though I didnt get it in time. I needed the eadbuf for an important meeting and I missed it
Response from EarFun AudioDec 16, 2025
The shipment delay was caused by an inventory reservation issue at our fulfillment warehouse. We have already taken strict corrective actions. We sincerely apologize for the inconvenience caused.
Brack
Terrible customer service. Their provided shipping company never successfully delivered the package and I have proof of that, but they’ll not refund me the money. Maybe don’t work with a terrible company as Gofo as your shipping partner with a one star review on Trustpilot and trust your customers. Will never order again. Update: I wish I got a refund or replacement. Your customer service repeatedly believed the post service and its very obvious they’re lying. I have proof of that so I’m happy to get a refund.
Response from EarFun AudioDec 9, 2025
If the package hasn’t been received, our customer service team will arrange either a replacement or a refund.
Igor
Good pructs, good price, quick delivery. I bought speakers, earphone dac, earphones… all sound excellent so I’m returning customer.
Response from EarFun AudioDec 9, 2025
We truly appreciate your ongoing support. It is our strongest motivation to keep improving. We remain committed to creating high-quality products and offering a better experience for all our users.
Jason Z.
So far I have enjoyed the headset
Response from EarFun AudioDec 9, 2025
Your support is our greatest motivation. We will continue to work hard to create high-quality products and serve users.
sejer V.
This is a Little bit hard to judge are the earfün air 3 pro a 5 star review YES absolutely i loved my earbuds I've had mine since Christmas 2024 and they have Ben amazing Ive absolutely loved them until the anc started giving me problems about 3 months ago wich yeah it was very annoying since i really love the fealing of earfün's anc it feals nice and natural for me and the Audio wars Great for the price they cost but then maybe 3-4 weeks ago I was at work when the earbuds died of battery and then I put then in my case when I came home that day I changed them like I normally do and they just would not turn on no matter what I did I cleaned then like the instructions earfün have given on their website and I've done everything I chuld to make them turn on but all I wold hear is battery's off or battery low and they wold turn off instantly and now they just won't turn on at all no blue lights and no voice no nothing so please earfün can you give me some advice on what to do Becuse my girlfriend is getting tired of me stealing her nothing buds 4 I think I've used them more than her at this point. Can you give me some advice or maybe a replacement?
Response from EarFun AudioDec 9, 2025
Thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused. To assist you further, please email your order number to our customer service team at: [email protected] We'll address your concern promptly once we receive your details.