MyDiabetesA personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!
MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
1,564 approved reviews, newest moderated first
Yukibar
It was good but too many 'offers' where you have to keep scrolling to say I'm not interested. Very confusing.
Response from MyDiabetesDec 12, 2025
Hi there, Thank you for sharing your thoughts. We understand how that can feel confusing, and we appreciate you taking the time to point it out — feedback like this helps us improve the experience moving forward. 🙏🏻 Best, MyDiabetes Team
Lisa P.
you gave me a 3 month plan for $1, so I am going to try it
Response from MyDiabetesDec 12, 2025
Hi Lisa, We’re glad you decided to give MyDiabetes a try! 🙌 Wishing you a great start, and if you ever have any questions along the way, we’re always here for you. Best, MyDiabetes Team
Lori E.
I was 1/2 way through doing a 3 month subscription at £21.99 when saw that you auto renew so decided against and came out of PayPal - you have since taken £176.99 from my account- 2 weeks before Christmas! Please return my money.
Response from MyDiabetesDec 12, 2025
Hi Lori, We’re sorry to hear about this experience and understand how upsetting unexpected charges can be, especially at this time. Subscription details, including pricing and auto-renewal terms, are shown during the checkout process, and charges are only completed once a purchase is confirmed through the payment provider. That said, we absolutely want to look into what happened in your case. Please contact us directly at [email protected] with your details and transaction information so our support team can review this and assist you further. 🙏🏻 Best regards, MyDiabetes Team
Janice F.
Getting started was easy
Response from MyDiabetesDec 12, 2025
Hi Janice, We’re glad to hear getting started was easy for you! 🙌 Wishing you a great journey ahead, and if you ever have any questions, we’re always here for you. Best, MyDiabetes Team
liz H.
fast and easy to use
Response from MyDiabetesDec 12, 2025
Hi Liz, We’re happy to hear you’re finding MyDiabetes fast and easy to use! 🙌 If you ever need anything, we’re always here to help. Best, MyDiabetes Team
Consumer
Love this app. Great recipes you can swap or edit . Counts absolutely everything exercise calories and calories burnt water glucose. I just love this app! It keeps me on track.Logging everything is so easy and it does all the calculations for you even if it’s your own recipe. I love the learning resources too. They have workout programs too but watch out it’s an added cost. I’ve been following for two weeks now and love it
Response from MyDiabetesDec 11, 2025
Hi there, We’re so happy to hear how much you’re enjoying the app and its features! 🙌 It’s great that the recipes, tracking tools, and learning resources are helping you stay on track. If you ever need anything along the way, we’re here for you. Best, MyDiabetes Team
Gigi
Signed up for a month only was charged for 5 months 3 months the took out double payments no phone to call first red flag email the they say 24 hrs for a response no response from them 3 days later
Response from MyDiabetesDec 10, 2025
Hi Gigi, We’re sorry to hear about the issues you’ve experienced — that’s certainly not the experience we want for our users. Subscription renewals depend on the plan selected at purchase, and all renewal details are shown before confirming payment. Double charges or unexpected billing are not typical, so we would really like to investigate this for you. Our team answers emails as quickly as possible, and we apologize if you haven’t received a response yet. Please reach out again at [email protected] with your order details so we can review your case and assist you directly. Best regards, MyDiabetes Team
Michelle D.
Took a recurring payment without authorisation. It said it was a free trial.
Response from MyDiabetesDec 10, 2025
Hi Michelle, We’re sorry to hear about this experience. Free trials automatically renew into a paid subscription unless they are canceled before the trial period ends, and this information is shown during sign-up. Not using the app or deleting it doesn’t stop the renewal. We’d be happy to review your case and assist further. Please reach out to us at [email protected] so our team can take a closer look. Best regards, MyDiabetes Team