MyDiabetesReviews of mydiabetes.health

Response from MyDiabetesOct 20, 2026

Hello Lisabeth, Thank you for your feedback. We understand how frustrating it can be when a refund request does not have the outcome you expected. Refund requests are reviewed based on the circumstances and applicable purchase terms, and subscribing does not automatically mean a refund is unavailable. If you would like your specific case reviewed, please contact us at [email protected], mention this review, and include your account email and any previous correspondence regarding the refund request. Best regards, MyDiabetes Team

Response from MyDiabetesOct 19, 2026

Hello Roslyn, Thank you for sharing your experience. It can take some time to find the meal approach that feels right for your routine, so we hope the Balanced option is a better fit for you. Regarding the fasting and activity settings, those should not normally feel confusing or unexpectedly reset. If you notice this again, please contact us at [email protected] and mention this review so our team can look into your account and help. Best regards, MyDiabetes Team

Response from MyDiabetesOct 16, 2026

Hello Christina, Thank you for your feedback! We appreciate you taking the time to review the MyDiabetes app and hope it continues to be a useful part of your daily routine. 😊 Best regards, MyDiabetes Team

Response from MyDiabetesSep 22, 2026

Hey Ginger, Thank you for sharing your feedback. We understand that the menu variety, noodle dishes, salads, and calorie levels haven’t matched your preferences, and we appreciate you letting us know. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team

Response from MyDiabetesAug 31, 2026

Hello Sandra, Thank you for sharing your feedback. We’re sorry that the number of additional offers made the experience feel overwhelming. We understand that you want a clear and straightforward experience when using the program. We’d like to clarify that the add-ons are completely optional and are not required to use the core MyDiabetes program. They are offered as additional products or services for customers who may find them useful, but you can choose whether or not to purchase them. We appreciate your feedback and will share it with our team as we continue working to make the experience clearer and more convenient. 🙏 Best regards, MyDiabetes Team

Response from MyDiabetesAug 30, 2026

Hey Fred, Thank you for your feedback! We understand that having too many add-ons can feel overwhelming, and we appreciate you sharing your experience with us. 😊 Best regards, MyDiabetes Team

Response from MyDiabetesAug 20, 2026

Hello Patricia, Thank you for your honest feedback. We’re sorry that the additional offers negatively affected your experience. We understand that you’d prefer a more straightforward experience focused on the core program without feeling overwhelmed by extra offers. We appreciate you sharing this and will pass your feedback to the relevant team. 🙏 Best regards, MyDiabetes Team

Response from MyDiabetesAug 9, 2026

Hey Edward, Thank you for your feedback! We’re glad meal tracking worked well, and we’re sorry the Apple Health syncing and overall experience fell short. We appreciate you bringing this to our attention. 😊 Best regards, MyDiabetes Team