Alloy HealthReviews of myalloy.com

I went into my appointment hopeful that I’d be prescribed the hormones I know I desperately needed. Instead my Alloy provider wanted me to take low dose birth control or only progesterone. I was experiencing brain fog, hot flashes, night sweats, joint pain and I know those are related to low estrogen. I pushed back and she said it could be my iron, when I know that wasn’t true. This forced me to use another company who prescribed me what I needed right away and I’m already feeling better. Once I let the alloy provider know that I wasn’t working with her anymore and I’d like to cancel, she quickly charged me over $100 for vaginal cream that I did not ask for whatsoever and had it shipped to my house. That is such poor business practice.

I was charged 3x as much for the Estradiol cream than several other online providers would have charged for the same exact product and quantity. Alloy's pricing for this particular product is not transparent. They state that you are getting a 3 month supply when you order, but they do not tell you that they are only sending (1) tube, not (3). I was comparison shopping with other online providers and thought that I was getting the same amount of product for a better price at Alloy. They charged me $94 before taxes, and after discounts were applied, so I thought that it was a good price compared to the other online providers that were $99 - $120 for what I was led to believe was the same quantity. Boy, was I shocked when I only received (1) tube for that price! Basically, I will now have to pay an additional $90 using a different online provider (TelyRX) to get the additional (2) tubes that I thought that I was getting from Alloy. So if you want to pay a premium price for a product that other online providers can subscribe for 60% less, than Alloy is the company to use. However, if you work hard for your money and don't want to get taken advantage of, then do your research. There are several other online providers out there that will sell you the exact same product and you will get almost 3x as much product for the same price. One last thing, if you do have an issue with your order, they do not have a customer service phone number or live chat. You have to email them and hope that they reply.

I am responding to the company I reviewed. I’m going to explain in simple terms what happened. -First, you shop for the products you want. I found a couple products I was interested in and I had a question about a body cream. -Then they have their doctor ask you some questions about your skin and then she decides what products would be best for you based on your answers. - Then the company says you will be sent an email that will allow you to see the products that the doctor recommends and then you can choose the ones you want or don’t want and add them to your cart. -The problem is, I never received that email that would allow me to choose what products I wanted from the ones she chose for me -then they sent me an email saying all the items she chose for me were being shipped. So I was never given an option to choose before they prepared them for shipment. -They then charged me for everything the doctor recommended which was a total of $300. I did not want the body cream because it’s so expensive. After many, many emails, they sent a partial refund and mailed one of the products to me. I suggest you not trust this company. I ordered $165 worth of product and they charged me $300. They told me they refunded my credit card but they didn't and today I received an email stating that they had shipped the products. Thank you for looking into this. I checked my credit card balance and Ihave received my refund.

They took care of my request promotly

Immediate response to my request to delay shipment of product. Excellent-no need to call the company or send additional emails

Wow! I started seeing results immediately! I’m 44, and having started my skincare journey very young (I worked at an Estée Lauder counter for five years through college), I’ve tried everything under the sun. My face has fared quite well in the aging game (thanks, mom!) but my neck has been a different story - I’ve had a few horizontal lines for the last few years but the loose, crepey skin was driving me mad. I’m ashamed to admit I had lost hope and was investing in a lot of turtlenecks. Enter Alloy (the serum & M4 cream), and my neck skin looks years younger. I saw results pretty much immediately. There are days when my neck looks perfectly smooth - 10-15 years younger. Some days when I’m tired, dehydrated, I see some aging creep back in. But overall, I’m SO pleased! I’m hoping over time Alloy (along with gua sha) will soften out my burgeoning jowls. Finally something that works. I tried the eye cream as well but didn’t see any results, so I won’t reorder that.

I really appreciate the Alloy customer service team's dedication to correcting my order when I accidentally received the wrong product. Osman was very supportive and kept me updated on the process until the correct order was in my mailbox. Thank you!

I had a very disappointing experience. After completing a brief online intake form, I received what appeared to be a generic, pre-recorded doctor video within about five minutes stating that my information had been reviewed and that a prescription had been issued. The video was not personalized in any way, and the timing made it hard to believe there was a thorough review of my health history. I was looking for real guidance, especially because this involved HRT and I have had adverse reactions in the past. I expected to be asked more detailed questions and to have a discussion about options such as oral medication, creams, gels, patches, and what might be best for my specific situation. Instead, I received what felt like a generic prescription with no face-to-face appointment, phone call, or meaningful opportunity to speak with a provider. I ended up accepting the loss of the $50 consult fee and will be looking for another company or an actual doctor’s office. This process did not feel appropriate for something as important and individualized as hormone therapy. In my opinion, handling HRT this way feels concerning and potentially unsafe.