David
This was honestly the worst experience…
I am sharing this review for informational purposes based strictly on my personal interactions with this business: This was honestly the worst experience with any company ever. I’m a software expert—I work with hundreds of tools, literally—and I’ve never seen a business treat people with this much manipulation. Here’s the deal: I had a major family health crisis and had to pause the new content channel I was building with Musicbed. I reached out and said, "Hey, I can’t do this right now, can we settle?" I NEVER EVEN published a single thing with their music!! Fine, I signed up for the 12-m agreement, I'll take that...But it gets weirder. I offered to just pay off the current year in full to be done with it. They told me that paying it off early is a "breach of contract," and they’d revoke my access to the music. ????? They want my money, but then they want to take away the service I just paid for. It’s a total cash grab. The worst part? The software is rigged. They actually have a button that says "Disable Renewal," but they keep it locked so it doesn't work! You can’t even set it to NOT renew for the next year—you're forced to email their team and hope they don't "trap" you again. I’m pretty sure this is actually illegal in California under the California Automatic Renewal Law (ARL), which requires an easy, online way to cancel. In my opinion, this is abuse of power. They took my card info and then used it against me... They aren't even doing this to support artists; they told me it's just their "business practice". If you value your money and your sanity, stick with Epidemic Sound. They treat you like a human being. Rebuttal to MusicBeds Response: The reality is your team was ready to screw me over, even though I paid in full... Allison multiple times told me I 'breached' the contract and not once offered me anything you mentioned. She was so happy to use the contract against me, when again, I never ONCE used your music. No one gave me clear isntructions on how to get the most of what I paid for, considering my family had a medical emergency and again I never used the music. Also, worth mentioning that in California having the ability to disable an account AS EASY AS SIGNING UP is a legal requirement, which in my opinion, having to reach out to support isn't as easy as signup. Look up: California Automatic Renewal Law (ARL)...
Response from MusicbedJan 28, 2026
Hi David, thanks so much for that additional context. I'd love to address your concerns! To clarify our terms: as you alluded to, all our subscriptions are 12-month agreements. Those can either be paid-in-full upfront or paid in 12 monthly installments. It appears there were some wires crossed between you and our team and they understood you opted to pay your balance and cancel rather than pay your balance and continue utilizing the subscription. If you would like to continue with a paid-in-full subscription, I'd be more than happy to help set that up! I appreciate your candid feedback on our disable renewal process, and totally understand your confusion. The option to disable your subscription's automatic renewal yourself opens 30 days before the renewal date- it is not available year-round. This gives us a great opportunity to connect with users before their subscription renews, rather than getting surprised when their subscription renews (or fails to renew) on the actual renewal date. We send an email as soon as this window opens so you know your options! To be clear, our team is happy to help disabling renewal early if it fits your situation (which we were able to do in your case), but you can self-service that renewal within 30 days. Our annual terms are indeed to provide the best support possible for our artists and ensure continued access for our clients! I regret that. you had a poor experience, but hope I've been able to provide a bit more clarity. Thanks again for taking the time to share your thoughts, we really do appreciate it.