MuselyReviews of musely.com

Response from MuselyFeb 8, 2025

We’re so sorry for any misunderstanding or frustration and truly understand how upsetting this experience must be. Our goal is always to provide clear and transparent service, and we’d love the opportunity to make this right! To clarify, Musely does not/cannot enroll patients in Auto-Refill without their consent—this option is selected during checkout, and we send a refill notification email 5 days before each scheduled refill to allow time for any changes or cancellations. That said, we’d be happy to take another look at your case and explore options to help resolve this for you! Please reach out to Musely Support at [email protected] or submit a request at support.musely.com/requests/new and reference #trustpilot, and we’ll be happy to assist further! We appreciate your time and hope to find a solution that works for you!

Response from MuselyFeb 8, 2025

We truly appreciate you taking the time to share your experience! It’s wonderful to hear that you’ve had great results and we’re excited for you to continue your skincare journey with us! Consistency and dedication are key to seeing results, and we love that you’re prioritizing your skin’s health. Your kind words and personal recommendation mean so much to us, and we’re thrilled to hear that others around you have also had positive experiences. If you ever have any questions along the way, we’re always here to help. Wishing you continued success, and we can’t wait to hear how you love your new treatment!

Response from MuselyFeb 5, 2025

Thank you for sharing your experience with us. We’re truly sorry to hear about your health concerns and hope you’re doing well! Patient safety is our top priority, and we appreciate the opportunity to address your feedback. The Spot Pill contains Tranexamic Acid, which is prescribed to target hyperpigmentation in the oral dosages prescribed by our dermatologists. Unfortunately, like all prescription medications, it may carry risks, especially for individuals with specific medical conditions or those taking certain medications. This is why our board-certified dermatologists carefully review each patient’s medical history, including current medications like hormone replacement therapy, before prescribing treatment. We strongly encourage anyone experiencing unexpected side effects to discontinue use immediately and consult their healthcare provider. If you haven’t already, please reach out to your designated doctor through your Musely account to discuss your experience in detail! We are here to support you every step of the way. We truly value your feedback as it helps us support our patients with the utmost care. If there’s anything more we can do to assist, please don’t hesitate to reach out at support.musely.com/requests/new. Wishing you the best in your health and wellness and to have the opportunity to assist you further!

Response from MuselyFeb 5, 2025

Thank you for sharing your experience! We’re truly sorry to hear that you didn’t achieve the results you hoped for with The Spot Cream and that you felt your concerns weren’t fully addressed. Your feedback is incredibly important to us, and we take it seriously! While hydroquinone is proven to be highly effective for many patients, individual responses can vary. Sometimes, skin may appear to worsen before improving as the pigmentation rises to the surface. That said, we understand how frustrating this can be, and we sincerely apologize for any disappointment you’ve experienced! Our board-certified dermatologists aim to provide personalized treatment recommendations based on each patient’s unique needs. We’re sorry if this did not meet your expectations. If you’d like, we’d be happy to revisit your treatment plan and discuss additional options to support your skincare goals and help cover the cost of finding a treatment you love, that produces the results you want! Please reach out to us at support.musely.com/requests/new, reference #trustpilot, and we’ll be more than happy to assist you further. We truly value your trust and hope to have the opportunity to make things right!

Response from MuselyFeb 5, 2025

Thank you for sharing your feedback. We’re truly sorry for the frustration and inconvenience you experienced with your prescription order. We understand how important timely delivery is, especially for prescription treatments, and we sincerely apologize that we fell short of your expectations. We’ve confirmed that your prescription order is now tracking with USPS, and we’ve sent the tracking information to your email for your convenience. While this delay was due to unforeseen circumstances at our partner pharmacy, we fully recognize how it impacted your experience. We can assure you that you were communicating with a live agent and did not receive any automated responses to address this issues. To apologize for the delay, we have offered you 30% off of the medication cost in Rewards. Unfortunately, we have not heard back from you to confirm whether you would like to proceed with this. We genuinely value you as a patient and would love the opportunity to make things right. If you decide to give us another try, please reach out and reference #trustpilot—we’d be happy to help cover the cost of your next refill as a gesture of goodwill! Thank you again for your feedback, which helps us improve, and we hope to support you better in the future.

Response from MuselyFeb 8, 2025

We’re so sorry to hear about your experience and would love the opportunity to assist. Each treatment bottle is designed to last two months when applied as directed, but we understand that issues can occasionally arise. If you’ve had trouble dispensing the product, please reach out to Musely Support at [email protected] or submit a request at support.musely.com/requests/new. We’d be happy to help troubleshoot the issue and provide a free replacement if needed! Your satisfaction is important to us, and we appreciate the chance to make this right. Looking forward to assisting you!

Response from MuselyJan 25, 2025

Thank you for sharing your feedback, and we sincerely apologize that you are not seeing the results you hoped for! At Musely, we take great pride in showing our real patients’ real results. All of the before-and-after photos featured on our website and pages are genuine contributions from patients who have given us consent to share their results. These photos reflect true experiences, and the results you see are achieved without any additional treatments or procedures. You can explore over 300,000 patients sharing their real results in real-time on our Patient Forum here: https://www.musely.com/community. We truly want you to love your treatment and see the results you desire! To help cover the cost of finding a treatment that works for you, we’d love to assist further. Please reach out to Musely Support and reference #trustpilot for personalized support. We’re happy to work with you to ensure you achieve the results you want. Thank you for giving us the opportunity to help, and we’re here for you every step of the way!

Response from MuselyJan 20, 2025

Thank you for sharing your experience! We’re truly sorry to hear that you didn’t achieve the results you were hoping for and that you experienced unwanted side effects during treatment. We completely understand how disappointing this must have been for you. Our treatments are thoughtfully formulated by board-certified dermatologists, but we recognize that each patient’s skin is unique, and finding the right treatment can take time. Redness, peeling, or irritation can sometimes occur as your skin adjusts, and we encourage you to reach out to your designated doctor for personalized guidance to address your concerns! At Musely, your satisfaction and results are our top priority. We’d be happy to help cover the cost of finding a treatment that you love and that produces the desired results. Please contact us at support.musely.com/requests/new and reference #Trustpilot so we can assist you further and ensure we work toward your skincare goals. We’re here to support you and hope to hear from you soon!