MuselyReviews of musely.com

Response from MuselyMar 4, 2025

Thank you for taking the time to share your concerns! We sincerely apologize for any difficulties you've experienced in reaching Musely Support and for any delay with your prescription order. We understand how frustrating this must be, and we want to assure you that our team responds to all emails, voicemails, and messages sent via social media as quickly as possible. We’d love to assist you further with your order, but since we’re unable to locate your account through this platform, we kindly ask that you reach out to us directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Our team will be happy to look into this for you and make things right! We truly appreciate your patience and we look forward to r th resolving is for you as soon as possible!

Response from MuselyMar 4, 2025

Thank you for taking the time to share your concerns! We take transparency and accuracy in our medical claims very seriously and always ensure that all information provided is based on scientific data and clinical expertise. Our treatments and formulations are developed in collaboration with Board-Certified Dermatologists and Chief Medical Officers, and our goal is to provide patients with effective, research-backed skincare solutions. If you have any specific concerns or would like further clarification on our formulations and the data supporting them, we’d be happy to provide additional information. Please feel free to contact us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support, and we would be more than happy to assist. Thank you again and we look forward to having the opportunity to assist you further!

Response from MuselyFeb 27, 2025

We're so sorry to hear that you’re experiencing this reaction to The Spot Cream, and we want to ensure you feel fully supported in your treatment journey. It’s important to note that as dark spots fade, they may temporarily appear pink or red before evening out to match your natural skin tone. This is a normal part of the skin renewal process, but we always recommend following up with your designated Musely doctor to ensure your treatment is progressing as expected. We also want to clarify that Musely welcomes all patient reviews, regardless of rating, as transparency is a top priority for us. If you encountered an issue submitting your review, please reach out to our team, and we’d be happy to assist! Please don’t hesitate to follow up with your doctor for personalized guidance or reach out to our support team at support.musely.com/requests/new for further assistance. Your satisfaction is our priority, and we’re here to help!

Response from MuselyFeb 25, 2025

Thank you for taking the time to share your concerns! We’re truly sorry to hear about your experience and any frustration or concerns you’ve had regarding your refill orders and results. Patient care and satisfaction are our top priorities, and we never want anyone to feel unheard or unsupported. Our records show that Auto-Refill was selected at checkout, which means the pharmacy automatically compounds and ships refills on schedule. However, patients have full control over their refills and can cancel or adjust them anytime through their account. Additionally, Musely sends a Refill Notification email five days before each scheduled charge to allow time for any needed changes. We understand how important flexibility is, and we’re always happy to assist with managing refills when needed. We are very sorry to hear that the treatment did not work as expected for you. Since these are prescription-strength medications, results can vary, and some patients may experience irritation as their skin adjusts. We strongly encourage patients to reach out to their designated doctor through the platform if they experience concerns or unexpected side effects, as they can provide personalized guidance. If there’s anything we can do to further assist, please reach out to us at support.musely.com/requests/new. We would love the opportunity to help and cover the cost of helping you find a treatment you love, that produces the results you want!

Response from MuselyFeb 25, 2025

Thank you for taking the time to share your concerns! We sincerely apologize for any confusion or misunderstanding regarding your prescription's pricing. We want to clarify that each bottle of The Spot Cream is a two-month supply, not a one-month supply, which means the cost breaks down to less than $35 per month as advertised. Your total charge covered one full treatment bottle and did not prepay for a second month’s refill. Additionally, because this is a prescription medication, a legally required $20 Online Doctor Visit fee is included in the first order. This fee covers a full and thorough examination by one of our Board-Certified Dermatologists, who review your medical history and determine if a prescription formula is appropriate for your concerns. This information is fully disclosed during the Online Doctor Visit, must be consented to, and is itemized at checkout prior to payment authorization. We understand how important transparency is, and we strive to provide clear details about pricing, billing, and prescription requirements. If you have any further questions or need additional clarification, please feel free to reach out at support.musely.com/requests/new—we’re always happy to assist!

Response from MuselyFeb 25, 2025

Thank you for taking the time to share your concerns! We sincerely apologize for any frustration caused by the delay in your prescription order and your experience reaching out to Musely Support. Please know that we respond to 100% of all emails and voicemails received, and we are committed to ensuring every patient receives timely assistance. Our treatments are freshly compounded, which means processing times can vary, but we completely understand how important it is to receive your order as soon as possible. We’d love to look into this for you and provide an update right away. Please reach out to us at support.musely.com/requests/new, and we will be happy to assist. We appreciate your patience and are here to make sure you receive the support and treatment you need!

Response from MuselyFeb 25, 2025

Thank you for taking the time to share your concerns! We’re truly sorry for any frustration or misunderstanding this has caused you. Your safety and satisfaction are our top priorities, and we want to assure you that all of our prescription medications are freshly compounded in accordance with your treatment plan. We uphold strict and accurate medical standards to ensure that every patient receives exactly what they are prescribed! To clarify, because our medications are not mass-manufactured and are freshly compounded in small batches, there can sometimes be slight differences in appearance between prescription solutions. This is a normal occurrence and does not affect the quality or effectiveness of your treatment. This process is what allows us to provide potent and personalized solutions for our patients! We also want to emphasize that patients are always able to cancel anytime, and we remain committed to ensuring your satisfaction with both your treatment and experience. We respond to 100% of all emails and voicemails received, and I can confirm that we have responded to every assistance request you have sent Musely Support with detailed and comprehensive information to help resolve your concerns. If you need any further assistance or have additional questions, please follow up with us, and we will be more than happy to continue assisting you. Your trust means everything to us, and we are here to ensure you receive the best care possible!

Response from MuselyFeb 25, 2025

We sincerely apologize for any frustration or misunderstanding regarding your order. We want to assure you that Musely is a legitimate telemedicine platform, and patient satisfaction is extremely important to us! We respond to 100% of all inquiries, including requests for order cancellations and refunds. If your order was unfulfilled and canceled, a refund would have been processed accordingly. We’d love the opportunity to review what happened and ensure that everything was handled properly on our end. Please reach out to us at support.musely.com/requests/new, and we will be happy to look into this further and provide any necessary assistance. We appreciate your feedback and remain committed to providing safe, effective treatments and exceptional support!