MuselyReviews of musely.com

Response from MuselyFeb 20, 2025

Thank you for taking the time to share your feedback! We’re glad to hear that you liked The Spot Cream! However, we’re sorry for any confusion regarding your subscription and would love to clarify. Musely’s auto-refill option is exclusively selected by the patient at checkout, and we provide full accessibility for patients to manage or cancel their subscriptions at any time through their account. Additionally, reminder emails are sent 5 days before each refill is processed to ensure patients have time to make any changes before billing. We’d be happy to look into your account to confirm when the cancellation request was received and assist further with billing. Please reach out to us at support.musely.com/requests/new, and we’ll gladly review your case! We appreciate your feedback and hope to resolve this for you as soon as possible!

Response from MuselyFeb 20, 2025

Thank you for reaching out. We understand your concerns and appreciate the opportunity to clarify! When a prescription order is placed, a portion of the cost includes a $20 doctor’s consultation fee (that is consented to and disclosed at checkout), as every prescription treatment requires a board-certified dermatologist’s review of your medical information before approval. Once the doctor conducts their examination, the doctor visit fee becomes nonrefundable, even if the order is canceled shortly after placement. This is because the consultation process begins immediately upon submission of your order. That said, we never want a patient to feel unheard. If you have any concerns about your refund, we’d be happy to review your case further. Please reach out to our support team at support.musely.com/requests/new, and we’d be more than happy to assist. We appreciate your feedback and hope to provide clarity and support in any way we can!

Response from MuselyFeb 19, 2025

Thank you for taking the time to share your experience. We’re truly sorry to hear that your results did not meet your expectations, and we understand how frustrating that can be. Each patient’s journey with prescription treatments can vary, and while many see significant improvements, we know that not every formula works the same for everyone. We appreciate you giving our Spot Cream, Eye Serum, and Hair Solution a fair try, and we’re glad to hear you noticed some hair growth even with limited use! Regarding sensitivity with The Hair Solution, we always encourage patients to follow up with their designated doctor for guidance on adjusting their treatment plan. If irritation occurs, your doctor can provide recommendations to help improve tolerability. For persistent concerns, we’d be happy to assist with finding a more suitable formula and completely covering the cost for you! We do want to clarify that Musely does honor refunds when patients qualify for The 60-Day Result Guarantee, which requires completing eNurse Check-Ups to document progress for applicable treatments. Additionally, if a patient experiences an adverse reaction, we also issue a refund. We apologize if there was any confusion regarding this process and are happy to assist further if you reach out. Our goal is always to provide exceptional patient care, and we’re disappointed to hear that you feel otherwise. If you’d like to discuss your experience further, please reach out to our team at support.musely.com/requests/new, and we’d be more than happy to help in any way we can. We truly appreciate your feedback, and we wish you the best on your skincare and hair care journey!

Response from MuselyFeb 19, 2025

We’re truly sorry to hear that you experienced irritation after using our product! Patient safety is our top priority, and we take all concerns like this very seriously. While our treatments are prescription-grade and dermatologist-formulated, we understand that everyone’s skin reacts differently. We always encourage patients to consult with their designated Musely doctor if they experience unexpected side effects. If you haven’t already, we’d love to assist further—please reach out to our team at support.musely.com/requests/new, and we’d be happy to help review your case! We also want to clarify that Musely honors refunds for doctor-confirmed adverse reactions and takes all patient feedback seriously. We appreciate you sharing your experience and hope your dermatologist can provide additional insights into what may have caused this reaction. If there’s anything else we can do to support you, please don’t hesitate to reach out!

Response from MuselyFeb 19, 2025

Thank you for sharing your experience. We sincerely apologize for any confusion regarding the quantity of your prescription and for any frustration this has caused! Each bottle of prescription solution contains 60ML of freshly compounded, medical-grade prescription medication, and when used as directed, it is designed to last approximately 90 days, depending on individual usage and application. Each dropperful typically draws 0.5ML, meaning a standard dosage of 1ML per night would last the intended timeframe. We want to assure you that our team responds to 100% of emails and voicemails received, and we are more than happy to clarify any concerns regarding your order and assist you with receiving the amount of medication needed for the three month time frame! If you haven’t received a response yet, please check your spam or junk folder, as our messages sometimes get filtered. That said, we encourage you to reach out again at support.musely.com/requests/new, and we will gladly assist you. We truly appreciate your patience and would love the opportunity to make this right for you!

Response from MuselyFeb 19, 2025

We’re truly sorry to hear about your experience and want to assure you that patient satisfaction is our top priority. We completely understand your frustration and appreciate you reaching out! Unfortunately, we are unable to access your contact information through this platform, but we would love the opportunity to assist you directly. Please reach out to our support team at support.musely.com/requests/new, and we’ll be happy to review your case, address any concerns, and work toward a resolution. Musely does honor refunds when patients qualify for The 60-Day Result Guarantee for applicable treatments, which requires eNurse Check-Ups to track progress. Additionally, if a patient experiences an adverse reaction, a refund can be issued. We sincerely apologize if there was any confusion regarding this process and would be happy to assist in any way we can. We appreciate your patience and hope to resolve this for you as soon as possible!

Response from MuselyFeb 8, 2025

We're so sorry to hear about your experience and understand how concerning this must be! Please kindly note that temporary sensitivity can be common and expected when starting a new treatment, but we want to ensure you’re comfortable with your prescription! Since everyone's skin reacts differently, we strongly encourage reaching out to your designated Musely doctor for guidance and completing your scheduled eNurse Check-Ups. Your doctor can review your experience and recommend adjustments or alternative options if needed. You can message your doctor directly through the Musely app or website by logging into your account! If you haven't already, we also recommend reviewing our tips for managing sensitivity to help ease any discomfort. Your satisfaction is important to us, and we’d love to assist further! Please reach out to Musely Support via support.musely.com/requests/new, and we’ll be happy to help. Thank you for your patience, time, and consideration and we look forward to having the opportunity to assist you further!

Response from MuselyFeb 8, 2025

We’re so glad to hear that you’re enjoying your experience with Musely! Your support means a lot to us. If there’s anything we can do to make it even better, feel free to reach out—we’re always happy to help!