MuselyReviews of musely.com

I signed up to get a treatment that is advertised. Minoxidil trentenoin, and dustereroin. What i was sent had none of them. I feel scammed.

Terrible customer service. Orders cannot be cancelled until PST when they’re already in shipment. No flexibility on adjusting serums for ineffectiveness. Do not recommend this at all.

These reviews are bought. They can’t be real. I asked how 22ml was expected to cover my chin area for two months and another 22ml bottle was expected to cover my entire face neck and chest area for two months and I was told they can move refills up to accommodate. So you not paying $100+ for two months your paying that for 22ml of whatever cream you choose and it will never be enough. You can visit your doctor or an online doctor for much cheaper and get the appropriate amount of medication without it being made out to be your fault. Without falling into the misconceptions that your getting two months of medication, cause your not. Without it being blamed on you for them to profit in an extreme manner. It is a scam through and through. And since these are technically medications they are messing with they should be in trouble.

Unfortunately, I had no good results with Musely facial hair remover. First, a 2 month supply is only about 2 ounces. I put on the thinnest layer I could to get full chin coverage, but it only lasted about 40 days, not 60. Second, I had absolutely no change in the amount of hair growth or thickness after those 40 days. If it had shown any improvement, I would have continued the treatment. I knew going into this that eflornithine doesn't work for everyone, but I wish Musely would at least give enough to last 2 months.

I still haven't received my last order of the cleanser and the day cream. We have moved and I edited the address but haven't received the products yet.

I have melasma and I ordered the spot cream. My face had an awful reaction. I now have dermatitis, and it has not healed, and the doctors can only recommend musely products. They can’t prescribe something to me from my pharmacy. So now I am out a total of $180 because I had to go to a different place to get a different consult to get a different prescription to fix the reaction that the Musely product gave me . I cannot qualify for the money back guarantee, because I wasn’t able to use the product for 60 days because of my severe reaction. I don’t usually get reactions. My skin is worse off than before. My confidence is lower. They should at least try to help people when they have reactions, because I know that reactions will happen. Thanks for nothing. What an extremely frustrating experience I would give zero stars.

My experience with Musely’s customer support has been deeply disappointing, especially when I needed help with a painful skin reaction. When I signed up, I was required to pay $20 for a nurse appointment. I received no follow-up or clear instructions for accessing that support. I could not find a way to schedule an eNurse check-in on the website. When my neck became red, inflamed, slightly bloody and painful after using the product, I was left trying to figure out how to reach someone who could help. I first tried chat, but the person I spoke with did not seem to understand the issue. I then called and waited on hold. Instead of transferring me, the representative insisted on reviewing my previous conversations and putting together her own summary first. When I objected to the delay, she told me, “I don’t have to talk to you. I am fine with just disconnecting this call.” I was calling for help with a painful reaction. Being threatened with disconnection under those circumstances was unacceptable. If Musely charges for access to nursing support, which I learned later in research what they mean is the doctor who prescribed it? Confusing. Support should be clearly explained and accessible. Customers experiencing a reaction need a straightforward way to get clinical guidance—and respectful treatment by customer support when they ask for it. My experience fell far short of that.

DON'T WASTE YOUR MONEY! !! Their 60-Day Guarantee and products is a SCAM!!! I purchased what they tell you is a "duo" (supposedly 2 months supply of both the Anti-Aging and the Peptide Serum, which both come in a small pump containers that will last no more than 25 - 30 days (if you're lucky).... Neither of the two made any difference whatsoever!! AFTER ATTEMPTING TO CANCEL AND GET A FULL REFUND THEY TELL ME THAT THEY SENT OUT THE FULL TWO MONTHS WORTH IN THAT SMALL CONTAINER TO AVOID HAVING TO REFUND YOU FOR THE ONE THEY NEVER SHIPPED YOU AND BREACHING THEIR 60-DAY GUARANTEE!!! I DEMAND A FULL REFUND IMMEDIATELY!!!