MuselyReviews of musely.com

Response from MuselyJan 13, 2025

Thank you for sharing your feedback! We apologize for any delay or misunderstanding regarding the shipping of your order, and we truly appreciate your patience! Our pharmacy typically compounds and ships prescription medications within 2-7 business days, and you will receive an email with USPS tracking information as soon as your order has shipped. We understand how important it is to receive your products in a timely manner. Thank you again for your understanding, and we hope you’re able to start seeing great results soon!

Response from MuselyJan 13, 2025

Thank you for sharing your experience with us! We're thrilled to hear that you've seen positive results with our products and are grateful that Musely has provided a convenient solution for your skincare and health support needs. We sincerely apologize for any frustration you've experienced regarding our response times and the delivery schedule. We take all feedback seriously, and we want to clarify that we’ve never had any record of the extended delays you've mentioned. While we strive to respond to all inquiries within one business day, during high-volume periods, response times can sometimes be delayed up to 72 hours. We do have automated responses in place to keep patients informed during these times, ensuring we're working hard to provide friendly, thorough, and accurate support as quickly as possible! We also want to assure you that patients are fully in control of managing their accounts and prescriptions. You are never obligated to receive or pay for products you're not ready for, and you can easily pause Auto-Refill and resume it when you're ready for your next order, with no additional/activation fees! To address any concerns regarding your current product inventory, we would be more than happy to cover the cost of your next refill. Please reach out to Musely Support directly via support.musely.com/requests/new and include "#Trustpilot" in your message, and we will gladly assist you! Thank you again for your valuable feedback, and we hope to make your experience even better moving forward!

Response from MuselyJan 13, 2025

Thank you so much for your wonderful review! We're thrilled to hear that you're seeing such positive results with our products. Your feedback means the world to us, and we're so glad to be a part of your skincare and wellness journey. Thank you for choosing Musely, and we look forward to continuing to support you!

Response from MuselyJan 17, 2025

Thank you for sharing your feedback! We sincerely apologize for the frustration you experienced while attempting to process your payment. We understand how inconvenient this must have been, and we are truly sorry for any stress this caused! We want to confirm that we have not had any reports of issues with our payment processor, and our records show that your payment method failed multiple times. However, this was not due to an error or malfunction in our system. We’re pleased to see that your payment method was successfully processed on 1/8, and we’re here to assist with any questions or concerns you might have moving forward! If you experience any further issues or need additional support, please don’t hesitate to reach out to Musely Support via support.musely.com/requests/new. Your satisfaction is our priority, and we’re committed to ensuring a smooth experience for you. Thank you for bringing this to our attention!

Response from MuselyJan 13, 2025

Thank you for sharing your feedback. We’re very sorry to hear about the trouble you experienced during checkout, and we sincerely apologize for any frustration this has caused! We have not received any reports of this specific issue, but we understand how important it is for your experience to be seamless! Please know that Musely is committed to providing transparent and honest service, and we would love the opportunity to resolve this for you. We kindly ask that you reach out to Musely Support directly via support.musely.com/requests/new, and one of our agents will personally assist you to ensure you receive your discount and get everything straightened out as quickly as possible! Thank you for your understanding, and we look forward to assisting you further!

Response from MuselyJan 3, 2025

Thank you for your feedback and for taking the time to share your experience! We sincerely apologize for any misunderstanding or frustration regarding the dosage and application instructions for your prescription treatment. To clarify, each treatment bottle contains 60ml of freshly compounded, medical-grade prescription medication, designed to last approximately 60 days when used as directed. Each dropperful draws approximately 0.5ml, ensuring proper usage over the treatment period. Our records indicate that, as of January 2nd, a full medication cost refund was issued to your account as a one-time exception, given your dissatisfaction with the treatment's quantity and the misunderstanding regarding its usage. We also want to confirm that our agents have promptly responded to your inquiries via email to address your questions and concerns. At Musely, we strive to provide exceptional support and are available to assist you through email, live chat, or telephone. If you have additional concerns or require further assistance, we encourage you to reach back out to our Support Team directly. We remain committed to ensuring your satisfaction and appreciate the opportunity to assist you! Thank you for sharing your feedback and we look forward to having the opportunity to assist you further!

Response from MuselyDec 31, 2024

Thank you for sharing your experience with us. We’re sorry to hear you’re feeling disappointed, and we’d like to provide some clarity about the charges. As detailed on our website, the $20 Online Doctor Visit is a nonrefundable service fee. This fee accounts for your designated dermatologist’s time and expertise in reviewing your medical history, preferences, and photos, assessing your areas of concern, and determining if and what prescription formula is suitable to meet your needs. Additionally, the doctor sends the prescription to the pharmacy and provides a thorough treatment plan via our MD Messaging Center to ensure your care is personalized. To confirm that your doctor has reached out to you, please log into your account and check the MD Messaging Center for any updates or recommendations regarding your treatment plan. If you have any further questions or need assistance, our Support Team is here to help. You can contact us directly via support.musely.com/requests/new and reference #trustpilot, and we’ll do everything we can to resolve your concerns promptly! We appreciate your feedback and the opportunity to assist you further!

Response from MuselyDec 31, 2024

We’re very sorry to hear about your experience with the Anti-Aging Cream. Your comfort and satisfaction are extremely important to us, and we want to help resolve this for you. Please know that all of our prescription medications are carefully formulated by board-certified dermatologists and are tailored to each patient’s unique needs. While side effects like redness or irritation can occasionally occur during the adjustment period, we take reports of discomfort very seriously. If you believe this is an allergic reaction, we recommend discontinuing use immediately and consulting with your designated doctor through the Musely app for personalized advice. They can assess your reaction and provide guidance or recommend an alternative treatment. Additionally, we’d like to assist you directly. If you haven’t already, please contact our Support Team at support.musely.com/requests/new or via email at [email protected] so we can look into your case and provide further assistance. If eligible, we’d be happy to help with a refund or explore other options to ensure your satisfaction. We truly value your feedback and appreciate the opportunity to make this right. Thank you for sharing your experience with us!