MuselyReviews of musely.com

3.92,216 reviews
Salons & Clinics

Musely

About Musely

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.

Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: musely.com
Website: musely.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Musely reviews

Showing 138 reviews with 3 stars · Clear filters

Donald D.
Oct 23, 2026
I have been taking it only two days
I have been taking it only two days! A little early to see results.
Misty
Oct 18, 2026
Fast service
Great job - the glitch in the game is still happening - they gave me points but it does appear there is still the matter of fixing the game…
Response from MuselyOct 19, 2026
Thank you for your feedback! We’re glad our team was able to help with your points, and we apologize that the game glitch is still occurring. We appreciate you bringing this to our attention and will share your feedback with our team so they can look into it further.
Vicki
Oct 17, 2026
Have not received
Have not received. It got lost in the mail. Now I am waiting for them to send again.
Response from MuselyOct 19, 2026
We’re sorry your order was lost in transit! We understand how frustrating it is to wait for your treatment, and we appreciate your patience while the replacement makes its way to you. If you need any further assistance, please reach out to our team. We’re happy to help!
David
Oct 13, 2026
Takes to long to ship
Takes to long to ship. Still hasn't shipped yet.
Response from MuselyOct 13, 2026
Thank you for taking the time to share your feedback! We are deeply sorry for any delays with your order, and we completely understand how frustrating this can be. Our Support Team can review your tracking details, check the shipment status, and help determine the next steps to ensure your order reaches you as soon as possible. We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!
Lisa W.
Oct 4, 2026
The Spot Peel treatment didn't really work
I bought The Spot Peel treatment. I left it on for 12 hours as the instructions stated. I didn't see any noticeable difference. The customer service provided is excellent and I think the company is legitimate, but I don't think this was the right product for me. I would consider trying a more long-term product for my age spots.
Response from MuselyOct 5, 2026
Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
Silk D.
Oct 2, 2026
Texture and effectiveness questionable
I didn’t see any significant difference but in the defense of the product I only used it for about 6 weeks. I started running out of product and what was dispensing was grainy. I tried shaking but without knowing the contents I don’t know if it mixed well. It may have dissolved but since I used it at night I think some product may have wiped off. I discontinued the refills and resorted to a dermatologist to have my insurance involved for payment. I didn’t want to go through the 60 day satisfaction process because it seemed involved. Otherwise customer service was helpful. I won’t be ordering again.
Response from MuselyOct 3, 2026
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further!
Kathy A.
Sep 28, 2026
Pondering - different factors, different ratings.
Let’s see- lots of ways to see the experience. Do I have the same circumstances that generated my business? Yes. I knew it would take time. It’s been a year. I actually had a setback recently, contacted the company about the “different” texture of the product, was thinking this change created the lack of progress, seeming increase in the condition I was trying to remedy. The company “explained” why it was my problem (not theirs) - because they have a small batch process! “Small” is relative - pretty meaningless. I was told to turn the bottle inside down, shake, etc. I was referred to the doctor, who had nothing to add. So… do I keep going? Spending $$$ on an uncertain process? I have never had to turn a bottle upside down or shake (etc) other high dollar lotions in my world. And until this particular bottle, never had to comment on the product texture being watery. Pondering.
Response from MuselyOct 3, 2026
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further!
Kelli
Sep 20, 2026
The product did absolutely nothing
The product did absolutely nothing. But, not everything works for everyone. The customer service is good using their app, so they needed some syars for that. Supposedly I'll be getting a refund for the 60 day guarantee, but we shall see. They immediately authorized a refund. Hopefully all goes well.
Response from MuselySep 21, 2026
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further!

MuselyReviews of musely.com

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About Musely

About these reviews

More in Salons & Clinics

Asterom Canes

simplebodyproducts.com

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Musely reviews

I have been taking it only two days

Fast service

Have not received

Takes to long to ship

The Spot Peel treatment didn't really work

Texture and effectiveness questionable

Pondering - different factors, different ratings.

The product did absolutely nothing