Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
musely.com
Website
musely.com
Category
Salons & Clinics
Listed on Five Star Index
2026
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The company replied to 92% of reviews.
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Most recent review: October 2026.
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Ordered a product and it says on their page that it’s a 2 month supply, but all I received is one bottle. I’m expecting a two bottle hence they charge me with $69 ($35/bottle which is indicated on their page). And there’s no one to contact to! Ripping us big amount and they can’t even give us good customer service.
Response from MuselyMar 20, 2025
We sincerely apologize for any confusion regarding your order and appreciate the opportunity to clarify. Each order of your treatment includes a single bottle, which is formulated as a two-month supply when used as directed. The pricing displayed reflects the cost per month, not per bottle.
We want to ensure you feel fully supported and that all of your concerns are addressed. Our Customer Support team is available via email, live chat, or telephone, and we would love the opportunity to assist you directly. You can reach us here: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support.
If you have any further questions, please don’t hesitate to reach out—we’re happy to help!
GC
Gift C.
False Advertising
The product page says 3 month supply for the hair solution. The instructions on the prescription say to use 1 ml/day but you only receive 60 ml per bottle. Several support requests to Musely and no response until I reached out via the doctor. The response came back that I was to use .5-.75 ml/day (per dropper full). The doctor says to use 1-2 dropper fulls. So, ignoring the instructions on the prescription, to use .75ml/day would mean I only use 1 dropper full/day, not two and even if that were the case, a 60 ml bottle would leave you short 10 days. So, not a 90 day supply, but an 80 day supply. Your prescriptions can print whatever you want but you’ve created this false expectation when you don’t want a person to use 1 ml/day nor do you want a person to use 2 dropper fulls/day because 60 ml would never cover 90 days unless you used significantly less than what was “prescribed.” Pretty disappointed in a company that rips you off. If you’re only getting a 60 day supply, then advertise it as such or change your instructions and labels.
Response from MuselyMar 8, 2025
We sincerely appreciate your feedback and apologize for any confusion regarding The Hair Solution’s quantity and usage instructions. We want to clarify how the treatment is formulated and prescribed to ensure transparency.
Each bottle of The Hair Solution contains 60ml of freshly compounded, medical-grade prescription medication. The standard recommended usage is 0.5ml to 0.75ml per day (or approximately 1-1.5 dropperfuls), depending on your prescribed treatment plan. When used as directed, the bottle is designed to last approximately 90 days, though individual usage may vary.
We understand how important consistency is in your treatment, and we're truly sorry for any misunderstanding. Since your treatment quantity did not meet your expectations, we would love the opportunity to completely cover the cost of your next refill to ensure you have the amount you were expecting to receive!
For assistance with this, please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support, and include #trustpilot in your email!
Your feedback is valuable, and we appreciate the opportunity to clarify! Thank you again and we look forward to ensuring this is resolved as soon as possible!
JD
Jackie D.
I've been seeing tons of ads and was…
I've been seeing tons of ads and was curious about this product line, but I'm glad I checked reviews first! Turns out, the service is horrible, they delete bad reviews, and canceling is a nightmare. So sorry to everyone who's gone through this! Thanks for sharing your experiences. 🙏 I will not be purchasing from them.
Response from MuselyMar 8, 2025
We appreciate you taking the time to research before making a decision, and we’d like to clarify a few things to ensure transparency.
Patients have full control over their prescriptions and can cancel anytime in just three simple steps. These instructions are clearly outlined in:
✔️ Our refill reminder emails (sent 5 days before each scheduled refill)
✔️ Your Musely account under "My Treatments"
✔️ Our Help Center article: How can I cancel Auto-Refill?
We value all patient feedback to continue improving our services. If you ever have any questions, we’re happy to assist—please feel free to reach out at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support.
We hope this helps clarify, and we appreciate your time!
KL
Kristen Lindberg S.
bad reaction. no response.
The estriol cream made my breasts tender and did nothing for my skin. On top of that there is no way there is two months worth of product in that bottle. And for the price?!?! I contacted the company to complain and ask for a return/refund but got no help and just got a notice for my refill which reminded me to follow up and now I can't even connect with a human. So scammy and terrible customer service. I will be reporting to BBB. They say they have a 60 day return policy but no once responds or cares.
Response from MuselyMar 8, 2025
Thank you for taking the time to share your experience. We sincerely apologize for any frustration you’ve encountered and want to clarify a few things to ensure transparency!
Our 60-Day Result Guarantee offers a full medication cost refund for patients who complete their eNurse check-ups and don’t see results within 60 days. Additionally, if you experienced an allergic or adverse reaction, we’re always happy to assist with a refund after reviewing your correspondence with your doctor!
Each bottle of The Aging Repair Cream is freshly compounded and formulated to last approximately two months when used as directed. The dosage and quantity are carefully determined by our Board-Certified Dermatologists, Chief Medical Officers, and Pharmacists to provide optimal treatment.
We’d love the opportunity to assist you further to ensure your questions and concerns have been fully and effectively addressed. Please reach out to us directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support, and we’ll be happy to look into this for you right away. We respond to 100% of emails and voicemails received and we will be happy to help you as soon as possible.
We appreciate your time and look forward to resolving your concerns!
NW
Nathaniel W.
No Black Providers in NYS in 2025?
I’ve had a frustrating experience with Musely, and I’d like to share my concerns to help others make informed decisions.
First and foremost, I was disheartened to learn that Musely does not have any Black or African-American providers in New York City—or even in the entire state of New York. In 2025, this lack of representation feels like an intentional choice rather than an oversight. As an African-American man, I was seeking a provider who could understand the specific nuances of my skin concerns, but this option simply does not exist within their network.
Beyond this, my experience with their consultation process was underwhelming and dismissive. I inquired about a prescription for a hyperpigmentation treatment that is widely advertised at Musely right now. I had already done extensive research on the medication, including its potential side effects, which I deemed nominal and manageable. However, when the doctor decided not to prescribe it (which fully is their right), I was left upset by their lack of engagement. Instead of providing a meaningful explanation of their medical rationale, the doctor simply said, “It comes with side effects,” and showed no interest in discussing my concerns further. This is a common experience with black patients in medical environments, regrettably.
This dismissive interaction prompted me to ask if Musely had any African-American providers who might better understand my specific dermatological needs or simply interested and willing to educate me on their medical rationale. To my surprise, I was informed that they have none in my state. This lack of diversity, especially in a place as diverse as New York City, highlights deeper issues within their service model.
On top of everything, I’ve found it nearly impossible to delete or cancel my account. The instructions provided in the app and online are incorrect, which feels like a deliberate attempt to make cancellation difficult. This is unacceptable and adds to my frustration with the service.
Overall, my experience with Musely has been deeply disappointing. The lack of inclusivity, the dismissive consultations, and the poor customer support are not what I expected from a company in 2025. But not all is lost!
Luckily, I was able to find a dermatologist outside of Musely who was very enthusiastic and interested in consulting with me properly. They provided a thorough explanation of their medical rationale and took my specific skin concerns seriously. This experience was a reminder of what good dermatological care should feel like.
Hope this helps.
Response from MuselyMar 4, 2025
We sincerely appreciate you sharing your experience, and we’re truly sorry to hear that you were left feeling disappointed with your consultation and overall experience with Musely. Our goal is to provide every patient with access to high-quality dermatological care, and we regret that we did not meet your expectations!
Regarding Provider Diversity:
We want to clarify that Musely does not discriminate in any way—we are proud to have a diverse team of doctors, agents, and executives of color who are dedicated to providing exceptional care and support. While we do not currently have any African American dermatologists licensed to practice in New York, this is in no way a reflection of any choice made on our part. Our network consists of Board-Certified Dermatologists across multiple states, and we continuously work to expand our provider team based on licensing availability and state regulations. If you’d like to view our full list of diverse dermatologists, you can do so here: https://www.musely.com/doctors.
Regarding Your Consultation Experience:
While our dermatologists make treatment recommendations based on medical history, safety considerations, and professional expertise, we understand how important it is for patients to feel heard and informed. If you have concerns or would like to discuss your case further, we would be happy to facilitate that conversation with your doctor!
Regarding Account Cancellation:
We apologize for any difficulty you encountered while attempting to cancel your account. To clarify, patients have full control over their accounts and orders, and our support team is always available to assist with cancellation requests as well! By searching "cancel" within your account, you are provided with step by step instructions on how to cancel unshipped prescription orders as well as Auto-Refill right away.
However, if you need any assistance at all, please reach out to us directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support, and we will ensure that your request is processed as soon as possible!
We sincerely regret that your experience with Musely did not meet your expectations, and we appreciate you taking the time to share your perspective. Your feedback is incredibly valuable as we continuously work to improve our service. If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Wishing you the best on your skincare journey and we look forward to having the opportunity to turn your experience around!
NI
Nikki
Disappointed with this company
Disappointed with this company. I ordered the kit (Spot Cream, Face Wash and The Rosacea Cream) which the Rosacea cream broke my face out really bad. I noticed a refill had posted to my debit card. I immediately looked into my account to see that I was only able to cancel 1/3 items on my refill order. I’m being told that they will issued the amount of $78 in rewards and they will not refund me. I agreed to ship the item back upon arrival. This is a scam. Don’t forget to turn off auto re-fill or you’ll be charged and they won’t issue you a refund. I should definitely qualify for a money back guarantee refund since this completely broke me out. I will be contacting the BBB.
Response from MuselyMar 4, 2025
We’re very sorry to hear about your experience and appreciate you sharing your concerns. Our goal is to ensure every patient finds a treatment that works for them, and we sincerely apologize for any frustration caused!
We want to clarify that Musely allows all patients to cancel their refill orders at any time prior to payment processing. Once a prescription refill has been freshly compounded and shipped, we are unable to issue refunds, but as a courtesy, we have provided you with $78 in Rewards to help cover the cost of a future refill or finding a treatment that better suits your needs!
Regarding your reaction, we completely understand your concern. While side effects such as irritation can be common as your skin adjusts, if you believe you’ve experienced an allergic or adverse reaction, we strongly encourage you to reach out to your designated doctor for guidance. If they determine the product is not suitable for you, we are always happy to issue a full refund in accordance with our policy!
Please reach out to us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support so we can further assist you and ensure you receive the best possible care. We truly appreciate your patience and hope to make this right for you!
AM
Amanda M.
Non-existent Customer Service & Horribly Slow Shipping
Placed a hair pill refill (and paid) on 2/10 and only last night (3/1 and 19 days later) via automated email received a tracking number which is well beyond the promised range and if it arrives by the Post Office estimate of 3/05 will put me over 2.5 weeks off the pill which is not good considering my initial dosing for pills forced me into hair shedding as part of the process so I needed to stay on the pill. Absolutely no updates from Musely proactively to apologize or even provide updates to the delays. Per the forums there are tons of complaints about shipping and lack of communication for various products. As of this review posting, I’ve not received a response to outreach for status sent prior to finally receiving a tracking number. Customers pay a lot for a unique service but customer service is non-existent here and no matter what is causing shipping delays remember the customers have already paid and are not hearing from you. It’s your responsibility to voluntarily reach out and you should be offering to fix the relationship as some customers on the forum have already moved on.
Response from MuselyMar 4, 2025
Thank you for taking the time to share your concerns! We sincerely apologize for any difficulties you've experienced in reaching Musely Support and for any delay with your prescription order.
We understand how frustrating this has been for you, and we want to assure you that our team responds to all emails, voicemails, and messages sent via social media as quickly as possible.
We’d love to assist you further with your order, but since we’re unable to locate your account through this platform, we kindly ask that you reach out to us directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Our team will be happy to look into this for you and make things right!
We truly appreciate your patience and we look forward to r th resolving is for you as soon as possible!
CG
Caesar G.
Had I come here before purchasing from…
Had I come here before purchasing from Myself I would have saved myself a headache. This company is an absolute joke. They intentionally don't let you get in contact with someone to squeeze as much money as possible from you. They ticket system will give you a response from someone within several DAYS. Avoid this company at all costs. They take for ever to ship out your order by the time the are going to ship they will charge you for the next batch once again.
Response from MuselyMar 4, 2025
Thank you for taking the time to share your concerns and allowing us the opportunity to assist! We sincerely apologize for any difficulties you've experienced in reaching Musely Support and for any delays with your prescription order(s). We understand how frustrating this has been, and we want to assure you that our team responds to all emails, voicemails, and messages sent via social media as quickly as possible!
Regarding prescription orders, please note that because we do not mass-produce or manufacture our prescription medications, the pharmacy typically takes 2-7 business days to freshly compound each prescription to order. This ensures you receive high-quality, customized treatments rather than pre-made products!
To help patients receive their treatments when they need them, we offer flexibility—you can easily advance, delay, pause, or cancel refill dates within your account at any time. This way, you have full control over your treatment schedule based on your needs!
We’d love to assist you further, but since we’re unable to locate your account through this platform, we kindly ask that you reach out to us directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Our team is happy to look into this for you and assist in any way we can!
We truly appreciate your patience and hope to resolve this for you as soon as possible!
