MuselyReviews of musely.com

Response from MuselyMar 20, 2025

We sincerely apologize for any difficulties you experienced in reaching us, and we truly appreciate your feedback. While we’re glad to hear that our team was able to assist and issue a refund, we regret that your experience did not meet the high standard of service we strive to provide. For future reference, our Customer Support Team is available via email, live chat, and phone at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We are continuously working to improve our support accessibility and appreciate your patience. We sincerely value you as a patient, and if there is anything else we can do to assist you, please don’t hesitate to reach out!

Response from MuselyMar 20, 2025

We sincerely apologize for any frustration you experienced while reaching out to us. We strive to provide timely and responsive support to all of our patients, and we’re glad to see that our team was able to assist you and issue a refund! For future reference, our Customer Support Team is available via email and live chat at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We can assure you that we respond to 100% of emails and messages received and are committed to ensuring every patient gets the support they need. While we regret that your experience was not what we strive for, we truly appreciate your feedback and wish you the best on your skincare journey!

Response from MuselyMar 20, 2025

We sincerely apologize for any difficulties you’ve encountered, and we want to ensure this is fully resolved for you. Musely is a legitimate telemedicine platform, and our team is dedicated to providing high-quality prescription treatments and support to all of our patients. If you have not received your order, please reach out to us immediately at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support, and we will be happy to assist you. Our Customer Support Team is available via email, live chat, and phone, and we are committed to providing timely assistance and ensuring you receive your order! We truly value your experience and would love the opportunity to make this right!

Response from MuselyMar 20, 2025

We’re very sorry to hear about your experience and sincerely apologize for any frustration. Musely provides full accessibility for patients to cancel Auto-Refill at any time directly from their account. Additionally, we send a Refill Notification email 5 days prior to every scheduled refill, allowing time to make changes before the order is processed. While we are unable to cancel an order once it has been compounded and shipped, we are always happy to assist with account management and answer any concerns! Our Customer Support Team is available via email, live chat, and phone, and we strive to respond as quickly as possible! If you still need assistance, please reach out to us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support, and we will be happy to help!

Response from MuselyMar 20, 2025

We’re sorry to hear that you haven’t seen the results you were hoping for just yet! While many patients notice improvements early on, results can vary based on individual skin types and the severity of hyperpigmentation. The Spot Cream is designed to show its best results with consistent use over time, and results can commonly take 6-8 weeks. To ensure the best outcome, we recommend completing your eNurse Check-Ups for guidance on optimizing your treatment. If you have any concerns about your progress, we encourage you to follow up with your designated doctor for personalized advice. Additionally, completion of eNurse Check-Ups qualifies you for The 60-Day Result Guarantee! We truly appreciate you and would love to help in any way we can! Please feel free to reach out to us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support for further assistance!

Response from MuselyMar 20, 2025

We sincerely apologize for the delay with your order and any difficulties you experienced while trying to reach us. Our Customer Support Team is fully based in the U.S., and we strive to provide exceptional service to all of our patients. We understand how frustrating shipping delays can be, and we truly appreciate your patience as we work to ensure every order is delivered as quickly as possible. While most orders ship without issue, occasional carrier delays may occur. Please know that our team is always here to help! If your order has not updated in tracking, we would be happy to assist you further. You can reach us directly through support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We appreciate your feedback and would love the opportunity to make this right. Please don’t hesitate to reach out, and we’ll do everything we can to help!

Response from MuselyMar 20, 2025

We’re sorry to hear that The Spot Cream didn’t work as expected for you. Everyone’s skin responds differently, and while some patients see great results, we understand that not every treatment will be the right fit for everyone. Peeling can be a normal part of the adjustment phase, but we always encourage patients to follow up with their designated doctor through their Musely account for personalized guidance, including adjustments to frequency or application to minimize side effects. Regarding your refill, we apologize for any confusion. Auto-Refill orders are automatically processed on the scheduled refill date, and once an order has been compounded and shipped, we are unable to cancel it. However, patients can turn off Auto-Refill at any time before their next scheduled refill to prevent future charges. If you need assistance with this, please reach out to our Customer Support team at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support, and we’d be happy to help. We appreciate your feedback and truly value your experience. If there’s anything else we can do, please don’t hesitate to reach out!

Response from MuselyMar 20, 2025

Thank you for sharing your experience! We're so glad to hear that The Spot Cream has worked well for you. We sincerely apologize for the unexpected delay with your most recent order. While most shipments arrive within a few days, occasional USPS delays can occur, and we understand how frustrating this can be! We want to ensure you receive your treatment as soon as possible. Please reach out to our Customer Support team at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support, and we’d be happy to investigate your shipment further or assist in any way we can. We truly appreciate your patience and we look forward to ensuring you receive your treatment as soon as possible!