MuselyReviews of musely.com

Response from MuselyMar 25, 2025

Thank you so much for your kind and thoughtful review! We're thrilled to hear how well your prescription formula has been working for you and truly appreciate you sharing your experience and tips for protecting your skin! Your dedication to sun protection and consistency makes such a difference in achieving results, especially with melasma. We're honored to be a part of your skincare journey, and we're always here if you ever need support or have questions along the way!

Response from MuselyMar 20, 2025

Thank you so much for sharing your honest feedback! We're glad to hear that you've found the app helpful and that your doctor has been responsive to your questions. We completely understand your concerns about managing different treatments for different areas, and we truly appreciate your suggestion for a multi-use anti-aging treatment. While our formulations are designed to be highly targeted for different skin concerns and areas, we will absolutely pass this feedback along to our team for consideration! We’re glad to hear that your skin feels good so far, and we encourage you to continue your treatment as recommended to see the best results! If you have any questions along the way, our team is always happy to help!

Response from MuselyMar 20, 2025

We’re very sorry to hear about your experience and want to assure you that Musely is not a scam in any capacity. We are a telemedicine platform that provides personalized prescription treatments from board-certified dermatologists, and we are committed to full transparency and patient satisfaction. We make it easy to cancel Auto-Refill at any time through your account settings, and we also send a refill reminder email five days before your next scheduled refill so that you have time to make any necessary changes. If you had any difficulty canceling, we sincerely apologize for the inconvenience and would be happy to assist you directly! If you still need help, please reach out to our Support Team here: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We are more than happy to ensure this is resolved for you!

Response from MuselyMar 20, 2025

We sincerely apologize for any frustration caused by this mix-up and appreciate your patience while we worked to resolve it. Our records show that your issue has been fully resolved and that we have provided a refund as requested. We truly value your feedback and your experience with Musely, and we kindly ask that you update your review to reflect the resolution. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!

Response from MuselyMar 20, 2025

We’re sorry to hear about your experience and appreciate the opportunity to clarify. Our team responds to 100% of emails, messages, and voicemails received, and we currently do not have response times lasting 9+ days. For this reason, we kindly ask that you check your spam folder in case our replies were filtered there. Our Customer Support Team is available via phone, livechat, and email, at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. We are continuously working to improve our support accessibility and appreciate your patience! We sincerely value you as a patient, and if there is anything else we can do to assist you, please don’t hesitate to reach out.

Response from MuselyMar 20, 2025

We appreciate your feedback and the opportunity to clarify how our patient reviews work. We want to assure you that we do not recycle reviews in any capacity—all before-and-after photos are shared by real patients in our community who have documented their experiences with Musely treatments. Our patient community forum allows individuals to engage with posts, and similarly to other public forums, the most interacted-with posts appear at the top. However, you can filter reviews from newest to oldest (or vice versa) if you’d like to see the most recent reviews. We’re sorry to hear that The Spot Cream didn’t meet your expectations and understand that results can vary from person to person. If you have any concerns or need guidance on your treatment, we encourage you to reach out to your designated doctor for personalized support. Additionally, we would be more than happy to help cover the cost of your next refill and/or treatment! We want you to find a treatment you love, that produces the results you want and we are here to help however we can! Our team is always here to assist, and we truly value your experience!

Response from MuselyMar 20, 2025

We’re so sorry for any initial frustration you experienced and thank you so much for allowing us the opportunity to make this right! Our records confirm that your order was successfully canceled and a full refund was issued per your request. We truly value transparency and patient satisfaction, and we kindly ask that you update your review to reflect the resolution provided. If you need any further assistance, please don’t hesitate to reach out to us directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Thank you!

Response from MuselyMar 20, 2025

Thank you so much for your wonderful review! We’re thrilled to hear that The Anti-Aging Cream, The Spot Cream, and The Aging Repair Cream have helped you achieve such great results. Your dedication to your skincare routine is truly inspiring! We also appreciate you sharing your experience and helpful tips with other patients. Using a hydrating moisturizer like CeraVe alongside your treatments can be a great way to support the skin barrier. And yes, downloading the Musely App is a fantastic way to manage prescriptions, access eNurse check-ups, and get the most out of your treatments! Thank you for being a valued part of the Musely community—we’re so grateful to be a part of your skincare journey!