MusabelaAt Musabela, we are dedicated to crafting premium shoes that prioritize comfort, support, and style, providing a perfect fit for every step of your journey.
Musabela (musabela.com) has 463 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Debra
Shipping takes 6 weeks??? Sizing is way off, very very narrow shoe even though it says wide width. Very very very uncomfortable and the website says 30 day money back guarantee,,,, that's wrong, because when you go to return, its next to impossible because the shoes can not be wrong, need to be in perfect condition,,,, so don't trust their guarantee, no response if you reach out to them,,,,,,, very very bad company,,,, don't waste your money
SHERRY H.
I ordered online and canceled the same evening within an hour. The company shipped anyway refusing all email requests for customer service. It cost me $17 to ship the order back and multiple emails with my bank to get a provisional credit and refund. Very bad business practices...and awful product quality. Buyer beware.
Rod J.
Took thirty days for thim to say they sent my shoes, then they say they were delivered and they never were now.I can't get my money back out of 'em, and I don't have my shoes. Scam
No N.
I lost $59.95 for a pair of shoes, plus 16.95 to return them. I have all the documentation plus emailed them many times, plus a letter . NOTHING! They always say in the email that we are sorry and want to ensure your complete satisfaction. I will never recommend this company and will never use them. They're not trustworthy 03/18/2026 order #165488
Sandy E.
Still waiting for my refund. Their unresponsiveness is highly suspect. I've sent all information regarding confirmation of return, shipping, tracking, delivery, requested code and order numbers NUMEROUS TIMES and only received a standard template reply. The product received was not as shown in ads, poor quality, and risks for falling with slippery sole construction. Can they be prosecuted?
Tom F.
We received two charges recently on our credit card that we do not recognize. When I tried to view the website, it was blocked on all three of my browsers. Both charges were the same day for what was supposedly orthopedic shoes which neither of us wear. I disputed the charges with my CC Company.
Frasche, N.
Absolutely the worst company I ever dealt with. Thetold me to return the shoes and it cost me $20 to ship them back that was two months ago. Every time you email them you get the same response they are working on correcting the problem . I believe it's a AI generated message which is sent to everyone . Im out my original purchase price plus my $20 shipping fee and they got their shoes back for free.
Espie A.
Be careful with this company. I think their products are just a front to get money from people and when it is returned, the possibility of getting a refund is far then nil. I was ordering Brooks Ghost shoes as prescribed by my doctor and their ad showed up showing how it is up to par or even better than top brands like Hoka and Brooks at half the cost. I ended up ordering and it defaulted on their promo buy one and get half off on second. After over a month til I received and it was not at all as claimed to be, I returned but still waiting for refund and it’s been over 3 weeks!
